Cat Cromwell

Cat Cromwell Nashua, New Hampshire 03060 • - •-• www.linkedin.com/in/cat-cromwell/ SUMMARY A results-driven and versatile technical professional with extensive experience in Agile methodologies and customer complaint resolution. Proven track record of directing iterative processes and enhancing compliance standards, reducing open customer complaints and documentation errors. This includes developing and implementing automated inspection tools to streamline workflows and boost overall efficiency. Adept at mentoring cross-functional teams and facilitating stakeholder communication, fostering collaboration and alignment on quality objectives and regulatory standards. Combines strong analytical skills with emotional intelligence to optimize operational excellence, enhancing product reliability and elevating customer satisfaction. Seeking to leverage expertise in a product owner or project management role to elevate systems and improve process efficiencies. Agile | Scrum Methodology | Empathy Maps | User Personas | Wireframes | Roadmaps | User Stories Figma | Voice of the Customer (VOC) | Project Management | Quality Management | Continuous Improvement TECHNICAL SKILLS Analytics and Reporting: Tableau, Power BI, Jira, MS Planner, Microsoft Project, MES FactoryLogix, ERP Systems (SAP / Oracle) Engineering and QA: AutoCAD, SolidWorks, DFMEAs, PFMEAs, ISO 9001 / 13485, GMP, GDP, Fishbone Diagrams EXPERIENCE KMC SYSTEMS (ELBIT SYSTEMS OF AMERICA)Merrimack, New Hampshire Senior Quality Engineer- Directed Agile-like iteration loops during root cause analysis and complaint resolution cycles, improving complaint resolution effectiveness to 93%. Mentored and trained cross-functional stakeholders on compliance standards and inspection protocols. Designed and delivered interactive training program that streamlined iterative process enhancements and increased employee engagement and dialogues with production floor. Implemented data-driven strategy for customer concern investigations, resulting in refined quality investigations, significantly improving customer satisfaction and reducing start-to-end resolution time by 25%. Streamlined communication workflows between customers and internal teams and implemented proactive backlog management of customer complaints, reducing open complaints by 50% year over year. Revamped quality processes to increase compliance and minimize bottlenecks / friction points, reducing documentation errors 94%. Liaised between internal teams and key customers, managing feedback loops and driving enhancements based on user / client needs. Turned around stakeholder and customer valuation from negative to positive within six-month time period through building relationships, improving complaint responsiveness, and cultivating collaborative issue resolution environment. Championed VOC, driving impactful process improvements and innovative solutions through effective communication within cross-functional teams, fostering collaborative decision making and project alignment. L3HARRISAyer, Massachusetts Senior Quality Engineer2022 Led cross-functional initiatives, using trend and root cause analysis to identify pain points and reduce defects, aligning with iterative product improvement principles. Applied user-centered design thinking to streamline inspection processes, developing automated tools that enhanced efficiency and reduced manual effort. Collaborated closely with supply chain and quality teams to address stakeholder needs, resolve supplier performance issues, and implement sustainable solutions. Designed and implemented training for inspectors, translating complex quality procedures into accessible, user-focused documentation and workflows. Drove continuous improvement through data-informed decision making, leveraging analytics to drive enhancements in manufacturing workflows. L3HARRISAyer, Massachusetts Quality Engineer- Owned and optimized the nonconformance management process, prioritizing backlog resolution through data-driven decision making to reduce closure time by 6%. Collaborated cross-functionally with stakeholders and external auditors to align internal processes with ISO 9001 standards, reinforcing trust and regulatory compliance. Delivered on-the-floor quality support and led quarterly audits, using insights to inform iterative improvements in operations and user workflows. Championed audit readiness by preparing evidence and supporting annual ISO 9001 recertification, ensuring quality standards were met without disrupting daily operations. SCHNEIDER ELECTRIC | ADVANCED DEVELOPMENT ROTATIONAL PROGRAMFoxboro, Massachusetts Production Supervisor2020 Oversaw team of 15+, using Agile-inspired stand-ups and retrospectives to improve communication and delivery. Delivered regular updates to executive stakeholders, facilitating real-time decision making and rapid issue resolution. Elevated employee engagement and morale through impactful one-on-one sessions and focus groups, fostering regular communication between production floor and executive stakeholders. SCHNEIDER ELECTRIC | ADVANCED DEVELOPMENT ROTATIONAL PROGRAMFoxboro, Massachusetts Quality Engineer- Collaborated with cross-functional Scrum teams to ensure supplier components met IPC-A-610 standards. Oversaw quality issues in backlog proactively to minimize delivery risks and support sprint commitments. Partnered with external stakeholders and suppliers to perform root cause analysis on molding process defects. Prioritized corrective actions in backlog to improve product reliability and optimize delivery velocity. SCHNEIDER ELECTRIC | ADVANCED DEVELOPMENT ROTATIONAL PROGRAMClovis, California Manufacturing Engineer2019 Supported Agile team growth by mentoring interns, aligning daily objectives with sprint goals. Fostered learning environment that contributed to overall team development and cross-functional capability. Leveraged data-driven insights (e.g., SUT and FMR analysis) to refine and prioritize backlog items related to warehouse operations. Drove continuous improvement in inventory management and space efficiency to deliver incremental value. SCHNEIDER ELECTRIC | ADVANCED DEVELOPMENT ROTATIONAL PROGRAMClovis, California Material Analyst- Implemented transportation company change, resulting in annual savings of $72K, showcasing cost-saving prowess. Advocated for user-driven change internally and fostered employee morale as part of employee experience committee. EDUCATION IOWA STATE UNIVERSITY, Ames, Iowa B.S., Mechanical Engineering CERTIFICATIONS ISO 9001:2015 Lead Auditor – Quality Management, 2023 ISO 13485:2016 Lead Auditor – Medical Devices QMS, 2023 PROFESSIONAL DEVELOPMENT Intro to UX / UI, Coursera, 2023