Cassius Singh
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Email:-Skype: cassiusclaytonsingh
Career Summary
Over 10 years of experience in voice and non-voice customer care and up-sales
portfolios in Social Enterprises, Online Publications, Banking, Medical Insurance,
Telecommunications and 3rd party collections
In-depth analytical ability, problem solving and client interaction
FDCPA approved in 3rd Party collections
Marketing and Business Development
Content sourcing for scientific journals
Employers
GeekTek Managed IT Services
Senior Account Manager – Sales and Services
Present
Chezuba Pvt Ltd
Global Business Head
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Audio Visual Archives-
Operation’s Manager- Marketing, Business Development and Content Sourcing
Lakshita Foundation of India
Director-Fund Raising
WNS, Gurgaon
-
Nov-
Senior Customer Care Executive
Wipro, Kolkata
-
Customer Care Executive
24/7.com, Bangalore
Customer Care Executive
Responsibilities
Marketing
Business Development
Client Acquisition
Client Retention
Team Management
Lead Generation
Subject Matter Expert
Troubleshooting and customer support
Email Marketing
Social Media
Documentation- verbatim for 3rd party collection
Training newly inducted batches for 3rd party collection- U.S. processes
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Skills
Strong English communication skills (written and verbal)
Thorough interpersonal and problem solving skills based on experience
Ability to understand the customer’s problem
Multi-tasking including documentation and exchange of immediate need based
information with client
Data cataloguing
Business development strategies for up-scaling of businesses
International Trainings
Customer service for U.K. and U.S. processes
Voice and Accent Training
Process Training for banking, telecommunications and insurance
FDCPA approved for 3rd Party Collections- U.S.
Academia
B.A. Hons Sociology, Jamia Milia Islamia, 1994
10+2, St. Vincent’s School, Asansol
Achievements
Best Employee of the year 2004 (100% attendance); 24/7, Bangalore
Work Machine of the year 2004 for Capitol One (most number of login hours in the
year); 24/7, Bangalore
Record sales given in a day- 24 Credit Cards Sales in one day (required sales: 1 SPH)
for Capitol One; 24/7, Bangalore
Personal Details
DOB: 10th Sept. 1972
Languages known: English (Excellent) and Hindi (Intermediate) Bengali (Excellent)
Additional Information
Prior 8 years of work experience in the social sector with Sahara Centre for
Residential Care and Rehabilitation in the field of drug rehabilitation and HIV care.