Cassie Sanchez

As a Professional Relations Manager/Customer Success Manager at Care1 since November 2023, I've been dedicated to cultivating robust client relationships, driving retention, and fostering growth. I serve as the primary point of contact for client issues, collaborating across teams to innovate solutions and enhance product efficiency. Additionally, I lead onboarding processes for new clients, ensuring comprehensive understanding and value realization of our software products. Prior to this role, I honed my skills as a Clinic Manager/Optical Lead/Administrative Assistant at Castledown Vision Centre in Edmonton, AB, where I played a pivotal role in developing the practice into a profitable business. My responsibilities included overseeing finances, managing inventory, and optimizing office operations for increased efficiency and customer satisfaction. With a keen eye for detail and a passion for client success, I strive to deliver exceptional service and drive business success in every role I undertake.