Cassandra Williamson

Cassandra Williamson -- CAREER OBJECTIVE Hard-working college graduate with a Bachelor of Liberal Studies (3.0 GPA), with 14+ years of customer service experience. Aiming to leverage academic experience and a proven knowledge of customer communications, customer service, and data entry to successfully fill the Human Services role at your company. EXPERIENCE ABC DELIGHTFUL DAYCARE, Burnham, IL Daycare Assistant Teacher, Jan 2015 - present • Communicated with students, families, colleagues and communities effectively and accurately. • Promoted critical thinking through inquiry, problem-solving and reflection in lessons. • Implemented after-school and summer camp curriculum. • Discussed pupil's academic and behavioral attitudes and achievements with parents. • Assisted teaching staff in preparation of lessons, materials and equipment. • Promoted children's social, emotional, cognitive and physical development. SCHOOL TOWN OF MUNSTER, Munster, IN Paraprofessional, Aug 2019 - July 2021 • Assisted special education teachers with implementing behavior support plans. • Provided orientation and assistance to substitute teachers. • Escorted students to various locations in building. • Educated internal team members on content design and development. • Participated in various meetings for purpose of interactive communication and training. • Developed professional skills appropriate to job assignments. MAJESTIC CASINO, EAST CHICAGO, IN Call Center Representative, Oct 2015.- Oct 2019 • Work in the call center, answering guests questions. • Handling 50+ customer interactions per day, giving detailed, friendly, and polite service to ensure customer satisfaction. • Communicated efficiently with guests, supervisors and coworkers. HORSESHOE CASINO, Hammond, IN Vip Coordinator, Aug 2007 - Apr 2015 • Offered professional, friendly greeting and engaging service. • Greeted guests in casino and participated in social events and special promotions. • Handled confidential and potentially sensitive information. • Promoted customer service oriented atmosphere in store. • Communicated with caterers, event staff, tasting room to facilitate successful events. EDUCATION Purdue University Northwest Hammond, IN Bachelor of Liberal Studies Liberal Studies • GPA: 3.0 ADDITIONAL SKILLS • • • • • Record Keeping. Data Entry Clerical Functions Clerical Support Excellent Customer Service 6320 New Hampshire ave Hammond, Indiana, 46323 - -