Cassandra Oumsang
Virtual Assistant- | - | cassandraoumsang.com
Summary
Detail-oriented, compassionate, and adaptable Virtual Assistant with experience working in fast-paced
environments that require strong organizational, technical, and interpersonal skills. Looking to utilize
administrative skills within a remote environment.
Skills
Customer Support
Microsoft Office
Email Management
Monday
Google Calendar
Slack
Google Drive
Trello
Education
B.A. in Psychology: Mental Health | Southern New Hampshire University – Hooksett, NH | Dec 2020
Experience
Founder, Content Producer | Coffee with Coum – San Diego, CA | Dec 2020 - Present
- Update Squarespace website weekly with new content
- Market new content on Social Media (Twitter, Instagram, LinkedIn. Pinterest)
- Create and distribute weekly newsletter and Twitch broadcast schedule
- Respond to clients requesting additional information about freelance services
- Research industry news and write new content in correlation with industry trends
- Manage Trello boards for projects
Creative Assistant, Production Director | Next Level Church – Somersworth, NH | May 2017 - Jun 2019
- Created and distributed monthly volunteer schedule across multiple locations
- Proofread graphics and other deliverable content for weekend experiences
- Communicated resources needed for each experience every week using Slack
- Researched industry standards and new trends for church production workflows
- Coordinated weekly meetings among creative team staff and production teams
- Managed production team projects using Monday and Google Drive
- Wrote scripts and recorded tutorial videos for internal software used across all locations
- Gathered and delegated mail for corporate office
- Responded to emails for creative team and production team
- Assisted video director on video shoot locations with audio capture devices and other production tasks
IT Technician | University of New Hampshire – Durham, NH | Aug 2015 - Aug 2017
- Installed Microsoft Office Suite and malware protection software for clients
- Trained other receptionists on customer service skills and level one technician skills
- Provided remote chat support for clients across campus
- Wrote detailed descriptions of each case within ticketing system and resolved open tickets
- Maintained printer upkeep in common areas across campus
- Removed malware for students and teachers
- Reset account passwords for faculty, staff, and students
- Communicated between managers and receptionists if manager was assisting other clients
General Manager, Asst. Music & Program Director | 91.3FM WUNH – Durham, NH | Jun 2016 - May 2017
- Created and distributed weekly radio broadcast schedule
- Ensured radio logs were kept up to standard radio guidelines
- Added new music to radio music software weekly
- Hosted multiple radio shows weekly
- Edited online schedule to reflect accurate broadcast showtimes
- Communicated between radio hosts and production teams
- Organized vinyl records by music genre for ease of access
- Responded to listeners’ emails and requests
