Cassandra M. Carr

Cassandra M. Carr 4432 Sansom Street, Apt 2F | Philadelphia, PA 19104-|- Summary Experienced B2B support-role professional specializing in purchasing, logistics, & customer care for new, growing, or established companies. Proven success in process improvement, customer retention, brand maintenance, data entry and global cross-functional support. Professional History Flexport | Philadelphia, PA — Global Operations Associate June 2019 - January 2020 ● End-to-end management of complex international shipments from origin to destination including: quoting, compliance, customs clearance & invoicing ● Maintained exceptional service from Flexports internal & external partners through relationship building best practices ● Empowered clients to determine the service that best suited their needs by providing them with multiple time-efficient & cost-effective shipping options ● Produced practical solutions benefiting both client & Flexport when shipping issues arose ● Provided customer-facing operations support at on-site visits with current & potential clients Clark Associates | Lancaster, PA — Purchasing Coordinator August 2017 - May 2019 ● Managed purchase orders for Clark’s janitorial supply department from start to finish including: quoting, order tracking, delivery fulfillment & invoicing ● Maintained stock levels at 18 nationwide locations by analyzing daily reporting & analytics ● Inspected product when quality issues arose & worked with the vendor to resolve ● Ensured lowest market cost & continued profitability by conducting research for cost analysis reports ACT | Lancaster, PA — Marketing & Procurement/Logistics September 2014 - August 2017 ● Developed the Purchasing & Logistics Department at ACT ● Streamlined the quote & purchase order process, between 100+ employees & 1300+ vendors, resulting in increased efficiency & organization ● Defined shipping coordination best practices resulting in a 30%+ decrease of freight costs ● Compiled marketing metrics & analytical data for marketing meetings & rep reviews ● Executed website/social media updates & prepared digital marketing content ● Coordinated logistical support for over 15 international trade show exhibits ● Collaborated with the marketing team to refresh print marketing collateral ● Recipient of 6 recognition awards for demonstrating exceptional work & dedication The Swier Clinic | Lewes, DE — Senior Office Administrator August 2012 - September 2014 ● Enhanced The Swier Clinics marketing campaign by launching social media accounts, generating press releases & updating branding for marketing materials ● Improved employee development process by creating training guides for new hires ● Responsible for medical coding, invoicing & insurance claim submission ● Increased patient care & satisfaction as the staff liaison for patient questions and concerns Lewes Historical Society | Lewes, DE — Executive Assistant April 2008 - August 2012 ● Provided high-level data entry support for the LHS collections & membership database, PastPerfect ● Created the Society’s first e-newsletter, The Lewestowne Express ● Maintained the website & social media accounts ● Directed staff & volunteers in the successful coordination of all LHS programs & events Education University of Delaware — Bachelor of Arts September 2003 - December 2007