Cassandra Gonzales

Cassandra Gonzales 5215 53st Taber, Alberta T1G 1M-- ㅡ Professional Summary A dedicated and bilingual English/Tagalog professional with extensive customer service experience in fast-paced environments. Proven ability to engage effectively with customers, resolve issues promptly, and contribute to team success. Highly skilled in multitasking, time management, and maintaining operational efficiency. Fluent in Microsoft Office Suite and passionate about learning new skills. A recent graduate in Accounting Payroll, with practical experience in customer service, and currently pursuing studies in Travel and Tourism, while actively taking French classes to expand career opportunities in the hospitality industry. ㅡ Skills Communication & Interpersonal Skills: Strong ability to engage and interact effectively with colleagues and customers. Technical Proficiency: Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint). Bilingual: Fluent in English and Tagalog. Multitasking & Time Management: Able to manage multiple tasks and prioritize effectively in high-pressure environments. Customer Service: Committed to delivering a positive experience and resolving issues promptly. Dependability & Adaptability: Reliable, hardworking, and always willing to learn new skills to contribute to team success. Organizational Skills: Strong attention to detail and ability to manage multiple responsibilities efficiently. ㅡ Experience Crew Member McDonald's | Taber, AB July 2019 – December 2021 ● ● ● ● Spearheaded team efforts to enhance customer satisfaction, ensuring a consistently positive guest experience in a fast-paced environment. Trained, mentored, and developed new staff, contributing to improved team performance and operational efficiency. Managed customer complaints and inquiries with professionalism, ensuring timely resolutions to maintain service quality. Collaborated closely with management to streamline service processes, leading to a noticeable improvement in speed and efficiency. Crew Member McDonald's | Cochrane, AB April 2022 – July 2022 ● ● ● Delivered exceptional customer service in a high-volume, fast-paced setting while maintaining a friendly and professional demeanor. Assisted in food preparation, order assembly, and adherence to food safety and cleanliness standards. Demonstrated excellent multitasking abilities and contributed to a cohesive team environment, ensuring smooth daily operations. Merchandiser Canadian Tire | Calgary, AB June 2023 – September 2023 ● ● ● Organized, displayed, and restocked merchandise in accordance with company guidelines, enhancing product visibility and sales potential. Managed inventory levels, ensuring shelves were consistently replenished and visually appealing. Provided knowledgeable customer service and assisted with product inquiries, ensuring customers had an optimal shopping experience. ㅡ Education Nova College Calgary, AB Accounting Payroll (Expected Graduation: August 2024) EastWest College Calgary, AB Office Administration, July 2022 – July 2023 St. Anne's Academic Centre Calgary, AB Completed High School Courses, September 2022 – June 2023 W.R. Myers High School Taber, AB High School Diploma, September 2017 – December 2021 Additional Information ● Available for full-time and part-time opportunities.