Cassandra Castrodes

CASSANDRA CASTRODES C U S T O M E R R E S O L U T I O N --Cabuyao , Laguna Philippines E X P E R T PROFILE Results-oriented professional with extensive experience in the Corporate and BPO sectors. Skilled in strategic planning, prioritization, and problem-solving, with a demonstrated ability to collaborate across diverse teams and effectively communicate to drive business success in dynamic environments SKILLS EXPERIENCE Customer Service Excellence CUSTOMER RESOLUTION EXPERT RMS COLLECT PHILS, INC – IQOR 6/2022 - PRESENT Effective Communication Specialized in handling complex escalations and collaborating directly with clients Problem-Solving to ensure swift and effective issue resolution. Acted as a liaison between Adaptability customers and internal departments, delivering tailored solutions and maintaining Leadership Team Collaboration Time Management Multitasking Product Knowledge Attention to Detail Proficient in Computer Literacy high satisfaction. AFTER SALES SERVICE ADMIN & RECEPTIONIST HINO MOTORS PHILIPPINES 3/2020 - 6/2022 Provided front-desk reception and after-sales support in a fast-paced environment, ensuring excellent customer service and smooth administrative operations. Acted as the first point of contact for clients while also handling service-related follow-ups, documentation, and coordination with technical teams. EDUCATION PURCHASING OFFICER VTECH AUTOMATION SOLUTIONS CORP 4/2019 - 10/2019 TERTIARY EDUCATION Responsible for managing communication with current and potential suppliers, University of Perpetual Help System Dalta - AB COMMUNICATION evaluating offers, and negotiating prices, contract terms, and agreements. Focused 2014 - 2018 relationships and ensuring quality standards. SECONDARY SCHOOL GENERAL OFFICE STAFF ESTEBOR BUILDERS 5/2018 - 1/2019 Pulo National High School 2010 - 2014 PRIMARY SCHOOL Pulo Elementary School 2004 - 2010 on ensuring cost-effective procurement while maintaining strong supplier Efficient and organized professional with experience supporting daily office operations, managing administrative tasks, and providing customer service. Skilled in multitasking, coordinating schedules, handling correspondence, and ensuring smooth workflow in a fast-paced office environment. VIRTUAL EXPERIENCE VIRTUAL ASSISTANT HARRIS MARKETING SOLUTIONS 12/2019 - 3/2020 Responsible for creating tailored reports for dental clinics across Canada, providing in-depth insights to help business owners craft competition-crushing marketing strategies. Specialized in analyzing market trends, identifying growth opportunities, and delivering data-driven recommendations to enhance clinic visibility and profitability. FREELANCE WRITER LUGIC INC 4/2020 - 3/2021 Responsible for delivering high-quality, customized research papers tailored to students' specific academic requirements. Specialized in conducting thorough research, ensuring accuracy, and helping students meet academic standards by providing well-structured and properly cited papers. VIRTUAL ASSISTANT ASKEW MARKETING CONSULTANT 9/2020 - 12/2020 Responsible for managing customer profiles to provide valuable insights that help companies enhance their products and services. Specialized in analyzing customer data to identify trends, improve customer satisfaction, and drive business growth. REFERENCES [ AVAILABLE UPON REQUEST ]