Cassandra Amaeshi

CASSANDRA OBIANUJU AMAESHI FCT, Abuja, Nigeria - --- Linkedin Virtual Assistance || Customer Service || Administration || Project Management PROFESSIONAL SUMMARY As a versatile detail-oriented and proactive Virtual Assistant with a proven ability to assist Project Managers in streamlining project execution, I bring over 4 years of specialized experience in providing top-tier support to C-Suite Executives and businesses. My expertise lies in executing organizational and administrative tasks with precision and efficiency. I possess a robust understanding of Customer Relationship Management (CRM) and Project Management tools, which enables me to manage client interactions efficiently and enhance customer satisfaction. My commitment to excellence and continuous improvement has allowed me to thrive in fast-paced environments and contribute to the success of the teams I support. RELEVANT SKILLS Customer Service Skills  Customer care  Problem Solving  Troubleshooting  Conflict Resolution Soft Skills  Time Management  Critical Thinking  Effective/Active Listening  Teamwork  Organization  Empathy  Teamwork  Adaptability  Creativity/ Innovation  Effective Communication Tools Proficiency  Trello (Expert)  Picktime (Expert)  Hubspot (Intermediate)  Freshdesk (Intermediate)  Intercom (Intermediate)  Calendly (Expert)  Apollo (Intermediate)  Lemlist (Basic)  ClickUp (Intermediate)  Asana (Intermediate)  Calendly (Expert)  Googledrive, Dropbox (Expert)  Canva graphics  Zoom, GoogleMeet, Microsoft Teams, Loom (Expert) WORK HISTORY 02/2024 to Current Project Coordinator (Intern) Gocaboo Technologies, Nigeria ● Played a pivotal role in the successful on-time implementation of Dynamics 365 Sales, leading to improved sales team efficiency and enhanced customer data management. ● Managed project timelines, schedules, and resource allocation plans, ensuring all tasks remained on track. ● Facilitated communication between stakeholders, including sales teams, management, and IT personnel, keeping everyone informed of project progress. ● Compiled and maintained project documentation, including reports, meeting agendas, and user guides. ● Supported the Project Manager with data gathering, user story development, and test case creation. 01/2021 to 01/2024 02/2018 to 01/2021 Administrative Assistant/ IT Trainee Interweb Satcom Limited, Abuja, Nigeria  Coordinated outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention.  Maintained a detailed calendar to coordinate schedules, tasks, and appointments, book meetings, and send prompts and reminders.  Coordinated and communicated innovative approaches and procedures that increased the efficiency of processes and products, hence recovering records by 30%.  Performed basic software installations in computers as delegated.  Prepared, organized and stored information in Drop box, and Google drive. Customer Service Representative Homework Constructions Nig. Ltd  Effectively managed high volume customer inquiries, leveraging multitasking skills to ensure an efficient resolution.  Initiated customer engagement, efficiently handling a high volume of inbound calls and resolving complaints in a timely and professional manner.  Consistently provided outstanding customer service, data entry, and task resolution for multiple clients.  Efficiently managed a dynamic appointment calendar, ensuring seamless scheduling and minimal conflict. 3/2016 Brand Associate/ Influencer to British American Tobacco, Abuja, Nigeria 01/2018  Reviewed brand packaging and positioning, hence improving sales by 25%.  Boosted brand awareness and customers’ experience by 40%  Supported brand and product plans by collaborating with the marketing teams to ensure consistent brand messaging across channels  Engaged and provided excellent customer service experience resulting in brand loyalty by 10%. EDUCATION Bachelor of Science: Food Science and Technology Abia State University, Uturu-Okigwe. TRAINING AND CERTIFICATIONS Project Management Mastery Boot camp 2024 Digital Technology Business School, London     Project Support: Project Planning & Scheduling, Communication Management, Project Documentation, Issue Tracking & Escalation Data Management: Data Gathering & Elicitation, Reporting Collaboration: Stakeholder Management, Team Collaboration Organization: Time Management, Prioritization On-Demand IT Support Skills 2024 Digital Witch Support Community  Customer Relationship Management/ Workflow  Appointment Scheduling  Customer Support  Google Office Products  Project Management Tools  Email Management  Lead Generation, Cold calling, Telemarketing Linkedin Learning  Customer Service Foundations  Customer Service Foundations  Customer Service: Problem Solving and Troubleshooting  Customer Service: Serving Customers Through Chat and Text  Empathy for Customers Service Professionals (Emotional Intelligence skill)  Customer Service: Building Rapport with Customers  Customer Service: Handling Abusive Customers  Creating Positive Conversations with Challenging Customers  Customer Service: Call Control Strategies  Working with Upset Customers Other Training  Accelerated Jobberman Soft Skills Certificate (Jobberman)  Effective Communications for Healthy Outcome (YALI)  Strategic Management for People & Resources (YALI) AWARDS & RECOGNITIONS   Best Behaved Student, Nigerian Association of Food Science and Technology Students, NAFSTS, Abia State University, 2012. Best Member, NAFSTS Editorial Team, 2012.