Casimir Chianumba

CHIANUMBA ,B.Sc,B.A. OPERATIONS MANAGEMENT | CUSTOMER SERVICE | ADMINSTRATION | PROGRAM MGT | PROJECT MGT PROFESSIONAL SUMMARY Dynamic professional offering demonstrated expertise in program management, operations management, administration, and public relations. Results include ensuring that 15,000+ persons got the Covid-19 and CBN loan from the government and setting up the studio to the maximum standard with low cost. Expert in evaluating the program and operational activities, identifying problems, and developing solutions to help the organization move forward. Excellent time management and critical thinking skills with the capacity to prioritize workloads appropriately to drive consistent progress. Ability to increase the quality of results and drive growth through administrative management methods and process improvements. Customer Service Representative with major customer service software, conflict resolution, and possess a positive attitude. Highly professional, dependable, reliable and able to perform duties with minimal supervision. CORE COMPETENCIES ❖ Operations Management ❖ Personnel Management ❖ Budgeting and Cost Control ❖ Office Administration ❖ Database Management ❖ Financial Management ❖ Inventory and Office Supplies ❖ Business Development ❖ Marketing Strategies ❖ Sales Management ❖ Customer Service ❖ Project Management ❖ Program Management ❖ Relationship Management ❖ Stakeholder Management EDUCATION B.A. – Theology (2019). B.Sc. – Philosophy (2014). COMPUTER SKILLS ❖ MS Word ❖ MS Excel ❖ MS PowerPoint ❖ Computer Application EMPLOYMENT HISTORY Virtual Property Manager (May, 2024 – Till date). HNC Empire Estate, Bugsby’s Way, London. • Oversee daily operations of multiple properties remotely, including renant management, maintenance requests, and lease administration. • Utilise property management software to track rent collections, manage tenant communication, and handle accounting tasks. • Implement digital solutions for maintenance request and repairs, ensuring timely resolution and high tenant satisfaction. • Coordinate with local contractors and service providers to handle on-site issues and inspections. • Develop and enforce property policies and procedures to ensure compliance with legal and regulatory requirements. Admin/Finance Officer (May. 2023 – Till date). Maxbet Betting Company, Wuse 2, Abuja. • Managed and coordinated multiple daily office operations, prepared cost analysis and completed detailed reports, ensuring the accuracy of all data. • Worked on the development and implementation of a new accounting system which significantly increased the efficiency of financial teams. • Reviewed and maintained confidential documents and files, assisted in payroll management for 50+ employees, scheduled and coordinated meetings. • Ordered and managed office supplies and executed other duties as assigned. Head of Customer Care (March. 2022 – December 2022). Daleji Properties Limited, Eko Court Complex, Victoria Island, Lagos. • Oversaw day to day operations of the Help Desk Officers at five sites. • • • • Dealt with resident’s complaint and request and provided prompt solutions. Made timely decisions about the most efficient solutions to issues. Ensured site health, safety and environmental measures were observed. Maintained detailed data base of outsourced staff/vendors /contractors. PROFICIENCY Program Manager (Nov. 2020 – Apr. 2022). Buwa TV Station, Senator Stella Oduah. Onitsha, Anambra State ✓ Problem-Solving ✓ Attention to Detail ✓ Vision & Innovation ✓ Change Management ✓ Motivation & Mentoring ✓ Productivity & Proactivity ✓ Leadership & Communication ✓ Strategic Planning & Thinking • • • • • • • • Stayed accountable for all expenditures and maintained accurate records. Provided administrative and operational support to all program activities. Supervised staff and various programs to ensure maximum performance. Managed studio expenses and general finance and maintained the database. Successfully interviewed and managed the newly recruited competent staff. Successfully set up the studio to the best/maximum standard with low cost. Set and draw up programs for the TV station to ensure strong engagement. Oversaw the setup of the studio site and improved public relations outcomes. General Manager (Nov. 2019 – Apr. 2022). ✓ Decision Making & Flexibility Maxlife Foundation, Senator Stella Oduah (Anambra North Senatorial Zone). ✓ Interpersonal, Organizational ✓ Proactivity & Collaboration ✓ Accountability, Multi-tasking • • • • • • • Managed the infrastructural activities in Anambra North Senatorial Zone. Supervised the organization’s employees and ensured daily performance. Managed the Foundation’s financial account and monitored every expense. Supervised various programs and designed schedules to ensure completion. Ensured that 15,000+ persons got the Covid-19 & CBN loan from the govt. Recorded and maintained data, including all public and private documents. Ensured that operational objectives were met and improved effectiveness. Special Duties, Manager and Accountant (Jun. 2017 – Aug. 2017). St. Anthony’s Nursery/Primary School, Umuase-Ngwo, Enugu State. • • • • • • • • Developed strategies for the smooth day-to-day operation of the school. Supervised staff and ensured the accomplishment of set academic goals. Provided administrative oversight and implemented workflow processes. Oversaw school accounts and maintained accurate financial records of fees. Managed accounts receivable and payables and ensured accurate data entry. Improved the students’ performance by 30% and received commendations. Monitored the school’s expenses and revenue records for accurate reports. Maintained productive relationships with parents & resolved all complaints. Public Relations Officer (Jul. 2014 – Aug. 2015). Archdiocesan Secretariat of the Basilica of the Most Holy Trinity, Onitsha. • • • • Prepared presentations, weekly reports, magazines, and event journals. Coordinated publicity and prepared publications, including newsletters. Assisted in developing a publication strategy that improved reach by 60%. Provided clerical support and issued relevant memos to the general public. TRAINING/CERTIFICATIONS Project Management Professional (PMP) in view Graphics Design (2022). V.S.L Concepts Digital Marketing Agency. Diploma in Data Processing (2010). I.S.P Computer Institute, Airport Road, Kano State.-= Asokoro, Abuja (FCT). -