Cashmere Sue Villareal

CURRICULUM VITAE PERSONAL INFORMATION: Name: CASHMERE SUE P. VILLAREAL Dob: March 9,1983 Permanent Address: Sommerveien 7, 1807 ASKIM, Norway Current Address: 34A Bellagio 2 Forbestown Road, BGC, Taguig 1634 Cellphone no.:- / - Viber E-mail:- Civil Status: Single Citizenship: Norwegian PERSONAL QUALITIES: Years of experience in Customer Service, Leadership and Case Processing Degree holder, Multilingual Works systematically, efficiently and effectively Able to handle stress, multi-tasking Good computer and communication skills Dutiful and hardworking, rarely absent from work Owner of a small art business since 2019 PROFESSIONAL EXPERIENCE: 2019- OWNER NAIL ART BUSINESS Creates detailed customized press-on nail art, ambassador for CUCCIO PHILIPPINES. Instagram: @animere.animere- ACCOUNTING SUPPORT (ERATIO/ REGNSKAPENE AS, Arendal Norway) Remote work, Freelancer. Receives and responds to companies and clients´ inquiries and requests via telephone,email and case tracking system, provides assistance to both clients and accountants. Processing of payslips, managing company employees, on- and offboarding of companies, delegation of access, extracting reports and document requests from Altinn and Skatteetaten- MULTILINGUAL SERVICE DESK ANALYST (CGI IT UK LTD) Service Desk IT support: Receives and responds to users inquiries and requests via telephone, chat and email case tracking system, provides technical assistance within different softwares/applications Roles-: Service Desk Facility Management (Portal Analyst) Academy Specialist (creating and conducting training materials for Service Desk) Part of Windows 10 Deployment Team for CGI Equinor Manila- FOREIGN EXCHANGE TELLER/CUSTOMER SERVICE REPRESENTATIVE (FOREX Sentralstasjon and Karl Johans gate, Oslo) Foreign Exchange, Money Transfer, Customer Service & Care , Customer inquiries by telephone and e-mail, Bookkeeping, Currency Order, Training Supervisor, Quality Control, In charge of Shift Schedule- TASK FORCE FOREX NO, AUDITING PROJECT Support for FOREX AB and FOREX Nordics Internal Auditors, Auditing FOREX Norway branches- SUBSTITUTE ASSISTANT MANAGER, FOREX KARL JOHANS GATE- SUBSTITUTE ASSISTANT MANAGER, FOREX SENTRAL HALLEN Administrative tasks, In charge of Shift Schedule, Training Supervisor, Quality Control, In charge of managing tasks when manager is not present 2012 IN CHARGE OF OPENING OF NEW BRANCH (FOREX TOOK OVER WESTERN UNION BRANCHES) Set up of the new office. Served as Branch Manager in the opening of FOREX Karl Johan. Training of staff. 2011 ASSISTANT ANTI-MONEY LAUNDERING ANALYST, FOREX AML-OFFICE NO Case processing and analyzing, Handling reports from FOREX branches, Process of requests by telephone and e-mail and reports from authorities 2008 ASSISTANT SHOP MANAGER (Liquid Estores Ltd., Oslo Central Station Shopping Center) Customer Service, Cashier, Update of store website, Product orders- SALES EMPLOYEE (People and Design, Byporten Shopping Center Oslo) Customer Service, Cashier, Product orders 2008 FOOD DEMONSTRATION (Scanesia AS) Sale of food and samples, Promotion of new products 2007 DANCE INSTRUCTOR (Oslo Streetdance Studio Nydalen, Norway ) Freelance dancer and Instructor, Hip-hop genres- CLEANING/MAINTENANCE PERSONNEL (Auto Askim, Bilspektrum Ski, Norway) Maintenance and cleaning of offices EDUCATION:- BACHELOR IN PRODUCT DESIGN Akershus University College, Norway- FURNITURE CARPENTRY Furniture Carpentry School, Mysen, Norway- FINE ARTS St.Olav Upper Secondary School, Sarpsborg, Norway ADDITIONAL SKILLS: Programs: Windows 7, Windows 10, Microsoft Office 2010 and O365, Active Directory, SAP, ServiceNow, Safenet, RSA, Citrix, Cisco VPN, VDI, Lotus Notes, Mac Foreign Exchange Trading and Money Transfer Softwares Visma Byrå, Visma eAccounting, Huldt & Lillevik, Agile Nail artist, Nail art educator for Cuccio Philippines Languages: TAGALOG/FILIPINO (native proficiency) NORWEGIAN (Full professional proficiency) ENGLISH (Full professional proficiency) Understands and able to communicate with Swedish and Danish INTERESTS: Devout Christian, participated in church activities and missions Theology, Travel, Anime, Nail Art, Skate, Fitness, Basketball, Dance, Hip-Hop Culture, Design, Cooking