Casey Gene Garcia

Casey Gene A. Garcia Virtual Assistant #8 Atis St. , South Signal Village Taguig City, Philippines 1630 --ABOUT A hard-working and passionate virtual assistant with experience in product marketing, customer service, administrative work and various personal assistance tasks. Skilled at establishing and producing an effective working relationship with colleagues and clients. Eager to carry out professional and personal excellence. SKILLS Editing and Proofreading Resourceful Organization Good at content writing Excels at verbal and written communication Database and Calendar management Basics Google tool skills: Google Drive, Google Sheets, Google Ads, and Google Calendar Basic Photo Editing and Graphics Design – Canva, Picsart and Photoshop Customer Service- Written or through Phone EXPERIENCE Teleperformance, Mall of Asia - Technical Service Representative July 2019 - January 2020 Gaming Account - Microsoft XBOX Key Qualifications & Responsibilities Handled around 40+ clients either chat, email, or calls (inbound and outbound) on a daily basis while providing quality customer service Handling troubleshooting methods to fix technical or physical issues while documenting relevant information in regards to the issues of the client Effective usage of resources to determine workarounds. Maintained a positive attitude at all times in a fast-paced environment Received a positive feedback rating of 95-100% with comments based on weekly to monthly customer satisfaction surveys EDUCATION Polytechnic University of the Philippines, Sta. Mesa, Manila Bachelors Science in Mathematics June 2013- May 2018 Advanced Competencies Technological Manpower Academy, Caloocan English Language Proficiency - Vocational Training March 2015- May 2015