CASANDRA MAE REYES
PROFESSIONAL SUMMARY
CONTACT ME AT
#94 Concepcion, Mexico
Pampanga 2021
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Hardworking Customer Service Representative/ Technical
Service Representative with years of experience working.
Trained in project and time management with extensive
knowledge and proven multitasking abilities. Committed to
maintaining professional relationships with clients to
increase profitability and drive business results.
WORK EXPERIENCE
Technical Service Representative
SupportNinja | Sept. 2019 to present
Providing customer support through Zendesk and Gmail.
Creating reports through excel.
Creating Jira tickets for technical-related issues.
Assisted the customers in whitelisting the domains.
Creating and sending training through SurveyMonkey.
Customer Service Representative
Arvato | June 2018 to Feb 2019
Content reviewer for a technology client.
Customer Service Representative
Alorica | Aug 2017 - Jan 2018
Answering customers inquiry through calls (billing,
promos, and sales)
Provided information to customers regarding loyalty
program and activate new accounts.
Responded to customer requests for product, services
and company information.
Assisted customers with basic troubleshooting.
EDUCATIONAL HISTORY
Holy Angel University
B.S.I.T Major in Network Administration | June 2012 to May
2017
CHARACTER REFERENCE
Alan Gueco
Team Manager |-
