CARYLL MAE P. ORACION
Customer Support | General Administrative Assistant
--Bayawan City, Negros Oriental
PROFESSIONAL SUMMARY
Highly motivated and resourceful administrative professional with 7+ years of relevant experience. Experienced in
using SAP, Zoho, Xero and Microsoft Excel with expertise in customer support, administrative support, order entry
processing, billing and invoicing, and other administrative and clerical duties. Possesses excellent communication
and interpersonal skills with a proven ability to work independently and as part of a team.
EDUCATION
Negros Oriental State UniversityMain Campus
Bachelor of Business Administration Financial Management
Jun 2011 - Mar 2015
TESDA - Technical Education And
Skills Development Authority
Bookkeeping NC III
Feb 2024 - June 2024
PROFESSIONAL EXPERIENCE
Finance Assistant (Remote)
Curate Kitchen Pte Ltd. | Jun 2024 - Present
Manage Accounts Payable and Accounts Receivable processes
Verify and reconcile supplier invoices in Xero against their
Statements of Account (SOAs).
Communicate with suppliers and customers regarding
outstanding balances, SOAs, and missing invoices.
Import, create or pay invoices in Xero.
Conduct monthly bank reconciliations.
Prepare supplier payments via bank transfer.
Perform additional administrative tasks and ad-hoc
responsibilities as delegated by the CFO.
Customer Support (Remote)
PROFESSIONAL SKILLS
Strong organizational and timemanagement skills Excellent
communication and interpersonal skills
Ability to work independently and as part
of a team
Detail-oriented and able to handle multiple
tasks simultaneously
Experience in payment processing and
handling financial documents
TECHNICAL SKILLS
Customer Service
Administrative Support
Data Entry
Invoice Processing
Phone Handling
Email Correspondence
Order Entry
Logistics Tracking
TOOLS
ZOHO CRM
SAP Business One
Microsoft Excel
Microsoft Outlook
Google Workspace
Xero
Trello
Notion
Slack
Treasure Box Souvenirs | Aug 2019 - Mar 2024
Address customer inquiries and resolve complaints.
Maintain updated listings and availability of products to
provide customers with the most current information.
Issue invoices through Zoho Invoice, process orders, and
coordinate shipments according to schedule.
Prepare and deliver weekly sales reports to the client.
Customer Service, Billing Assistant (On-site)
Bayawan Water District | Jan 2016 - Jul 2019
Address customer inquiries and resolve complaints via
Facebook Messenger or Microsoft Outlook.
Collect and process customer payments, ensuring
accurate and timely posting.
Identify outstanding balances and generate billing and
collection reports, forwarding them to the accounting
department.
Handle Accounts Receivables and follow up with
customers regarding overdue balances.
Perform additional tasks as assigned by management
Logistics Staff - Production Tracker (On-site)
Spi Global Solutions | May 2015 - Nov 2015
Maintain the Excel database using an online tracking tool to
monitor the status of published and unpublished journals.
Coordinate with team leaders, the QA team, operations
managers, and supervisors via email to resolve issues.
Send Weekly Aged Reports to the Production Head.
CERTIFICATIONS
Xero Certified Advisor
Xero | June 2024
Bookkeeping National Certificate 3
TESDA | May 2024
Civil Service Professional Eligibility
Civil Service Commission | October 2014
