CARYLE DIANE G. SANTOS
Pampanga, Philippines
www.linkedin.com/in/caryle-santos-a-
OBJECTIVE
With extensive experience in customer service, technical support and admin asisistant, I strive to drive organizational
efficiency and spark innovation. My goal is to contribute meaningful strategies and refined processes that fuel team
success, business growth, and ongoing personal development.
WORK EXPERIENCE
Virtual Assistant / Dispatch | Ricoma International
02/2024 - 02/2025
Coordinate schedules for technicians based on customer needs and operational priorities.
Communicate updates to customers and internal teams regarding delays, changes, or service status
Monitor routes and field units to ensure timely arrivals and adjust plans as needed for delays or emergencies.
Received inbound and outbound calls to assist customers using Zendesk.
Process and place orders using NetSuite
Digital Marketing Assistant | Lampros Digital LLC.
12/2024 - 07/2025
Schedule Social Media Post & Automations | GoHighLevel
Automized Webpage | WordPress
Edit Social Media Post | Canva
Schedule Social Media Post.
Write content to all social media accounts.
Non Voice Technical/Sales Support | Asurion
08/2022 - 02/2024
Chat Support in Twilio - 4 Concurrencies, managing 4 accounts at the same time.
Troubleshoot Phones, Tablet/iPad, Computer/Laptop, Printer, Alexa, Smartwatch.
Sales Target is Priority - Employee Year End Status (Strong) for 1 year and 5 months.
Technical/Sales Representative | VXI
08/2021 - 07/2022
Telco Account - inbound calls using Salesforce, process payment & payment arrangement.
Schedule an appointment for service installation, and account managing.
Troubleshooting for network issues.
Customer Satisfaction.
Customer Service Representative | Sutherland
05/2020- 07/2021
Collections Account - outbound calls for credit card users, schedule
payment arrangement, offer promo and creating account for new customers.
EDUCATION
Bachelor of Science in Entrepreneurship
Clark College of Science & Technology
TOOLS PROFICIENCY
CRM - Zendesk, Salesforce, GHL, Zoho, Twilio
Admin - Google Workspace, Microsoft Office Products, Email and Calendar
Automation Software - MailChimp
CMS - WordPress, HubSpot
Communication Tools - Zoom, Slack, Skype, WhatsApp, Teams
Graphics and Editing - Canva, Adobe Photoshop, Notion, CapCut
CORE COMPETENCIES
I bring a unique blend of technical fluency, communication finesse, and operational agility to every role I take
on. Whether I’m coordinating service dispatches, resolving customer issues, or streamlining support
processes, I thrive in fast-paced environments where clarity and precision matter. My ability to translate
complex tools and workflows into simple, actionable steps helps teams stay aligned and customers feel
supported. I’m proactive in identifying inefficiencies and quick to adapt to new platforms