Caryle Diane Santos

CARYLE DIANE G. SANTOS Pampanga, Philippines www.linkedin.com/in/caryle-santos-a- OBJECTIVE With extensive experience in customer service, technical support and admin asisistant, I strive to drive organizational efficiency and spark innovation. My goal is to contribute meaningful strategies and refined processes that fuel team success, business growth, and ongoing personal development. WORK EXPERIENCE Virtual Assistant / Dispatch | Ricoma International 02/2024 - 02/2025 Coordinate schedules for technicians based on customer needs and operational priorities. Communicate updates to customers and internal teams regarding delays, changes, or service status Monitor routes and field units to ensure timely arrivals and adjust plans as needed for delays or emergencies. Received inbound and outbound calls to assist customers using Zendesk. Process and place orders using NetSuite Digital Marketing Assistant | Lampros Digital LLC. 12/2024 - 07/2025 Schedule Social Media Post & Automations | GoHighLevel Automized Webpage | WordPress Edit Social Media Post | Canva Schedule Social Media Post. Write content to all social media accounts. Non Voice Technical/Sales Support | Asurion 08/2022 - 02/2024 Chat Support in Twilio - 4 Concurrencies, managing 4 accounts at the same time. Troubleshoot Phones, Tablet/iPad, Computer/Laptop, Printer, Alexa, Smartwatch. Sales Target is Priority - Employee Year End Status (Strong) for 1 year and 5 months. Technical/Sales Representative | VXI 08/2021 - 07/2022 Telco Account - inbound calls using Salesforce, process payment & payment arrangement. Schedule an appointment for service installation, and account managing. Troubleshooting for network issues. Customer Satisfaction. Customer Service Representative | Sutherland 05/2020- 07/2021 Collections Account - outbound calls for credit card users, schedule payment arrangement, offer promo and creating account for new customers. EDUCATION Bachelor of Science in Entrepreneurship Clark College of Science & Technology TOOLS PROFICIENCY CRM - Zendesk, Salesforce, GHL, Zoho, Twilio Admin - Google Workspace, Microsoft Office Products, Email and Calendar Automation Software - MailChimp CMS - WordPress, HubSpot Communication Tools - Zoom, Slack, Skype, WhatsApp, Teams Graphics and Editing - Canva, Adobe Photoshop, Notion, CapCut CORE COMPETENCIES I bring a unique blend of technical fluency, communication finesse, and operational agility to every role I take on. Whether I’m coordinating service dispatches, resolving customer issues, or streamlining support processes, I thrive in fast-paced environments where clarity and precision matter. My ability to translate complex tools and workflows into simple, actionable steps helps teams stay aligned and customers feel supported. I’m proactive in identifying inefficiencies and quick to adapt to new platforms