Caryl Love De Mc Cuttac

CARYL LOVE R. DEMC CUTTAC Bachelor of Science in Computer Engineering Blk. 24 Lot 43 Phase 3 Deca Homes Subd. Tugbok, Davao City, Philippines 8000 Viber: - · e-mail:-· skype: yvoreecollymear SUMMARY I care about the quality of my work. I have passion for delivering excellent results. My experiences have allowed me to develop my customer service, organizational, interpersonal, decision making, multitasking and problem solving skills. With more than 10 years work experience, I believe I will make an immediate and valuable contribution to your team. WORK EXPERIENCE Category Management Assistant LTS Department Stores, Inc. October 4, 2016 to present Responsibilities:  Gathers and processes data to provide required reports  Conducts field research to gather and analyze data related to consumer behavior and preference trend. Provides related reports based on research  Conducts orientation to corresponding departments and associates regarding regular and special projects to be implemented by the CATMAN department  Ensures that all required fields in the product information master file contain correct, accurate and up-to-date data  Ensures that all SKUs have been classified accordingly  Immediately reports any data discrepancy to corresponding persons and immediate head  Communicates with corresponding persons to rectify problems related to product information and other relevant data  Relays CATMAN-related concerns from branches and/or suppliers to immediate head  Controls distribution of data and processed reports to authorized persons only  Compels to the preservation of confidential and proprietary information thereby preventing disclosure of methodology and/or data to the third party or any other unauthorized personne Virtual Personal Assistant Jarvistark, Inc. March 18, 2016 to August 31, 2016 Responsibilities:  Hotel and Restaurant Reservations  Flight Bookings  Research  Writing Blog  Preparing Slideshows  Creating basic reports and letters  Setting up Social Media Accounts  Job Posting thru Craiglist, Social Media Sites and other Job posting sites  Accounting of personal expenditures  Business Phone Management/ Appointment Setting       Email account management Online shopping Creating simple design using Canva and BeFunky Photo Editor Lead Generation Social Media Management Database Management Online Credit Specialist Georgie & Lou Co., Ltd. (Pure & Co., / Neon Buddha Manufacturer) 5th Flr. Metro Lifestyle Building, F. Torres St., Davao City November 7, 2013 – December 15, 2014 Responsibilites:  Evaluates and verifies information provided by customer  Reviews credit application to establish credit terms and limits  Reviews payment history in order to determine whether they are eligible for credit line increase or whether their credit terms should be restricted.  Approves/denies credit application based on research and analysis  Responds and resolves complaints, inquiries of customers and sales reps thru phone, email and fax  Collects payments by sending bill reminders and communicating with customers via phone, email or fax.  Processes credit card payment thru paypal  Sends invoice copy and statement of accounts  Daily posting of CIT deposits and reconciliations of short payments or deductions  Weekly posting of bank deposits  Keeps record of customer interactions  Calls Fedex to schedule redelivery; tracks package online; provides delivery information to customer  Reports to Director of Customer Care Services Customer Service Representative Cyber City Teleservices an IQOR company 16 Sobrecarey St. BO Obrero, Davao City June 12, 2006 – November 7, 2013 Responsibilities:  Takes incoming sales and customer service calls  Attracts potential customers by answering product and service questions; suggesting information about other products and services  Maintains customer records by updating account information  Keeps record of customer interactions  Processes credit or refund  Calls Fedex or UPS to schedule redelivery; tracks package online; provides delivery information to customer  Calls out customers to make a sale, resolve issues, verify delivery information or to gather information from different people who are involve in a certain issue to provide best resolution  Handles inquiries and complaints on delivery issue, quality issue, billing discrepancy in a timely manner  Follows communication procedures, guidelines and policies SKILLS  Business phone management  Email management  Order processing  Customer service  Data entry  Credit card transaction processing  Credit Analysis  Sales  Accounts Receivable  Research  Marketing Leads  Article Writing  Job Posting  Database Management SOFTWARE APPLICATIONS  MS Office Products  Adobe Acrobat  Dropbox  Gmail  Google Drive  Outlook Web Access  Asana  Canva  Skype  Ring Central  Avaya  Citrix  Wordpress  Craiglist  Paypal  ADS  YTEL –X5  Quickbooks  BeFunky Photo Editor  MMS CERTIFICATIONS AND TRAININGS  Quickbooks Software Workshop  Virtual Personal Assistant Training  Hoosuite Workshop  Computer System Services Training (University of Mindanao)  Civil Service Professional Passer  Annual CSAT Incentive Gold Awardee  Global Call Center Education Program REFERENCES 1. Ronan Rey Benito CATMAN Supervisor LTS Dept. Stores Inc--2. Lorelie G. Ricasio Manager Georgie & Lou Co., Ltd--3. Caryll Parilla Supervisor Cyber City Teleservices an IQOR company-- June 23, 2016 March 1-4, 2016 December 2015 Oct. 17, 24 & Nov. 7, 2015 May 3,- - 2012 May 15 – June 10, 2006