Caryl Fae Mancenido

Caryl Fae Mancenido- OBJECTIVE To tie down a challenging position in a respectable association to extend my learnings, information, and abilities. Secure a capable profession is a valuable chance to completely use my preparation and abilities while making a critical commitment to the accomplishment of the organization. Most of my roles are mostly in admin/office as I am helping to assist the company but I also have an enthusiasm for customer service. I am easy to adapt to anything and I can do different roles as I am trainable and I put passion and hard work into every move. EDUCATION Bachelor of Science in International Travel and Tourism ManagementJun 2014 - Jun 2018 Lyceum of the Philippines University • Manila SKILLS 1. I am proficient in using MS Words, Excel, Powerpoint, etc and easy to cope with other systems and tools since I am a fast learner 2. I can support the company by doing administrative/clerical jobs and also by doing Email and SMS management 3. Giving customer service like communicating with clients, guests, etc. 4. I can create some basic posters, assisting events organizing & travel itinerary 5. Organizing files, documents, and other office tasks. I was able to do reports 6. Another task that I know is being an all-rounder in restaurant and customer service, Events, banquets, and set-up 7. I am easy to adapt environment and roles WORK EXPERIENCE Virtual Customer Service Representative (2 hours)March 2022 - Present Her Period Co. - Philippines Handle their Shopee Store, Facebook Page, and Instagram to answer all queries and address concerns, Encoding orders from Shopify, Track delivery status, SMS Management for orders confirmation Virtual Admin AssistantOct 2020 - April 2022 Keller Williams Central • Texas, United States SMS Campaigns, Email Campaigns, Follow-up calls with prospective and existing clients, Organizing files and leads contact information thru our system, Handling FB page inquiries, and making some posters for ads and greetings. Part-time Server Centara Grand at Centralworld • Bangkok, Thailand Part-time server in hotel restaurant during the weekend, serving customers in the buffet, removing plates from the table, making coffee/chocolate drinks depending on customer request, setting up tables, setting -up events in banquets, serving drinks in the hotel bar Events Management TraineeMay 2019 - May 2020 Centara Grand at Centralworld • Bangkok, Thailand Assisting in making an action plan, Organizing internal events of the hotel, Admin tasks like doing PowerPoint and creating designs,logo to be used on events, Input events details on the Opera, Assisting Events Manager for their booked events Reservation SpecialistNov 2018 - Feb 2019 Trajet Intl Travel Corporation • Mandaluyong, Philippines Assisting clients to apply for visas, Organizing documents such as clients’ requirements, Selling tour packages, Communicating with clients about their inquiries and concerns, Assisting clients at the airport, Communicating to our principal for each country we sell for quoting tour packages Account ExecutiveJul 2018 - Nov 2018 True North GSA Inc (not existing anymore) • Paranaque, Philippines Sales call, Sales Report, Email campaigns, Communicating with existing clients to maintain sales, Booking, and reservation with the airlines, Answering inquiries from the clients AWARDS AND HONOURS Cum Laude2018 Graduated with Latin Honor at Lyceum of the Philippines University-Manila CERTIFICATES AND ON THE JOB TRAINING Seminar about Empowering the Future Leaders - LPU Mini Theater Seminar about Vikings Dine and Learn - Four Season Buffet and Hotpot Cubao Branch Seminar about The New Face of Tourism - SMX Convention Center Pasay,City Seminar about Soar: Avenue to Cabin Crew Success - Jpl Hall of Freedom LPU Manila Hotel Immersion - Bayleaf Intramuros Manila • Certificate in American Hospitality Academy Training Diploma in Amadeus e-learning Reservation Essentials Training Diploma in Amadeus e-learning Ticketing Essentials NCII - Tourism Marketing Services NCII - Food and Beverages Service at RCTI Training and Assessment Corp.NCII - Events Management On the Job Training at Philippine Airlines Inc. – PNB Building Macapagal Avenue Pasay, City ( 400 hours March 27- May 24, 2018) On the Job Training at PSL Entertainment – SMX Convention Center (200 hours March 10- March 25, 2018) On The Job Training at Image Travel and Tours Corporation – 6F Manila Pavilion Hotel (400 hours April 24- June 27, 2017)