Carrie Redmon | Freelancer Resume

CARRIE COLEMAN REDMON Smithfield, Kentucky SALES, PROJECT MANAGEMENT, OPERATIONS, & TECHNOLOGY EXECUTIVE Offering expertise in delivering sales excellence, technology planning, and strategic consulting Accomplished Sales and Project Management leader with 15+ years of experience driving enterprise account growth, SaaS implementations, and digital transformation initiatives. Comfortable developing, implementing, supporting, and selling innovative technologies while delivering measurable impact through enhanced market penetration, cost reduction, workflow optimization, and increased profitability. Adept in startup environments with a proven ability to build and lead high-performing teams, guide end-to-end project delivery, align stakeholders, and manage risk in fast-changing conditions. A trusted advisor committed to understanding customer needs and improving adoption, retention, and renewal outcomes through data-driven planning and strategic partnership development. Strong in problem-solving, collaboration, and analytical thinking, with a continuous improvement mindset and a track record of crafting effective business and technology strategies that support long-term growth. Areas of Expertise: Sales • Cross-Functional Leadership/Collaboration • Profit and Process Improvement • Client/Stakeholder Engagement • Operations/Technology Oversight • Partnership Management • Product/Project Management Strategic Business Consulting/Planning • Business Development • Financial Planning & Forecasting Project Lifecycle Management • Agile / Scrum / Kanban / Waterfall methodologies • Risk Management & MitigationRenewal & Expansion Strategy • Account Growth & Upselling / Cross-selling • Customer Onboarding • Quarterly Business Reviews (QBRs) • Conflict Resolution & Escalation Management PROFESSIONAL WORK HISTORY EETECH GROUP, Boise, ID (Remote) 2020 - 2025 Project Manager, Senior Account Director Promoted from Account Manager to Project Manager in recognition of strong client leadership, revenue impact, and the ability to manage complex technology initiatives. Oversaw a $7M+ portfolio of 20+ enterprise and mid-market SaaS accounts, leading end-to-end project delivery, strengthening customer relationships, and driving measurable growth across ARR, retention, and product adoption. ➔ Built and managed strategic relationships with clients, developing tailored technology solutions aligned with organizational goals and operational requirements. ➔ Directed cross-functional teams to deliver complex SaaS projects on time and within scope, improving delivery efficiency and stakeholder satisfaction. ➔ Increased ARR and reduced client churn by enhancing value realization, optimizing utilization, and leading proactive renewal and upsell strategies. ➔ Strengthened executive alignment through transparent reporting of risks, dependencies, milestones, and KPIs, improving decision-making and building long-term trust across all levels of client organizations. ➔ Negotiated multi-million-dollar contracts, advancing strategic growth objectives and expanding product footprint within key accounts. ➔ Leveraged CRM and customer-success platforms (Salesforce, Pipedrive, Smartsheet) to improve forecasting, account insights, and targeted engagement strategies. ➔ Standardized SOPs, project documentation, and scalable account playbooks that streamlined workflows, reduced onboarding time, and accelerated pipeline velocity. ➔ Led QBRs and post-launch reviews, driving continuous improvement efforts that reduced delivery timelines and elevated client satisfaction scores. ➔ Mentored account teams in solution selling, stakeholder communication, and project planning, contributing to consistent YoY revenue gains. ➔ Collaborated with Product and Marketing teams to launch new offerings, ensuring go-to-market alignment with customer needs and adoption potential. iCAMP, East Hampton, New York (Remote) 2020 - 2020 (Contract) Operations Consultant Developed and implemented scalable operational processes to support rapid growth in online programming during the COVID-19 remote-learning surge. ➔ Created SOPs, workflows, and documentation to increase efficiency, reduce instructor onboarding time, and ensure consistent delivery across expanding virtual classes. ➔ Conducted operational analysis and built scalable systems for scheduling, curriculum distribution, staff communication, and parent support, while also collaborating directly with parents to resolve technical issues, scheduling conflicts, and service needs during periods of accelerated demand. CARRIE COLEMAN REDMON Page | 2 EVENTHUB, Los Angeles, California (Remote) 2019 – 2020 Sales Executive Joined as the fourth employee to support the early growth of a SaaS event-management platform, contributing across operations, customer success, sales, and product enablement. ➔ Collaborated directly with founders to shape company direction, operational processes, and early go-to-market workflows. ➔ Developed, implemented and supported CRM for territory management, client tracking, forecasting and analysis of sales reports. ➔ Supported early sales initiatives by identifying customer needs, conducting demos, and contributing to pipeline development during the company’s scaling phase. ➔ Managed onboarding for major event organizers, ensuring smooth adoption of EventHub’s platform while reducing onboarding time and increasing customer retention. RM FACTORY, Long Island, New York (Remote) 2017 – 2019 Inside Sales Manager – Supporting HughesNet Managed inbound and outbound sales pipelines to support the HughesNet Territory Manager, qualifying leads, driving customer acquisition, and consistently exceeding monthly sales targets. ➔ Actively and consistently engaged with HughesNet retailers to drive business strategies, mentor, coach, establish performance metrics, and commit monetary and human resources that promote HughesNet sales. ➔ Supported market expansion initiatives by analyzing customer data, identifying underserved areas, and executing targeted outreach campaigns. ➔ Coordinated daily communication with field partners, installation teams, and retailers to streamline scheduling, lead distribution, and customer follow-through. ➔ Oversaw the process of prospecting and qualifying potential retailers and agents who wanted to sell and install HughesNet Services and developed an extensive onboarding process for all newly signed retailers and agents. BIG BROTHERS BIG SISTERS OF KENTUCKIANA, Louisville, Kentucky 2016 – 2017 Community Engagement Manager - Supporting Oldham & Shelby Counties Promoted the agency’s objectives and initiatives in the community by participating in speaking engagements to foster support, branding and name recognition of the agency for volunteer development and youth/family enrollment. ➔ Built and managed corporate, civic, and community partnerships, securing new funding streams and increasing volunteer engagement across Shelby and Oldham Counties. ➔ Prepared reports, tracked funding and in-kind contributions, and monitored program expenses to support organizational accountability and sustainability. ➔ Supported volunteer onboarding, training, and retention through clear communication, resource coordination, and ongoing relationship management. CHURCHILL DOWNS, Louisville, Kentucky 2010 – 2016 Stable Office Manager Oversaw administrative and technical initiatives to improve operational efficiency, including designing and implementing digital data systems for equine health records and owner/trainer communications to enhance safety protocols and information accessibility. ➔ Improved efficiency of stakeholder service processes, enhancing customer satisfaction and operational visibility. ➔ Coordinated cross-functional logistics and stakeholder communication for premier racing events such as the Kentucky Derby and Breeders’ Cup, improving service delivery, operational transparency, and overall event readiness. EDUCATION UNIVERSITY OF LOUISVILLE Bachelor of Science, Business Administration Louisville, Kentucky