Carren Hazel Centeno

Carren Hazel B. Centeno I am a dynamic and motivated EXPERIENCED CUSTOMER CERTIFIED | professional with a VA WEB strong passion for achieving success. A Freelance Professional with a passion for arts. A trained and Certified Virtual Assistant. An experienced specialist in supporting businesses. Skills and Expertise SERVICE DESIGN AND SPECIALIST DEV Professional Experience CEO Virtual Executive Assistant O Skincare, Olivia Quido-Co The Official Skincare product of Miss Universe (Present) Virtual Front Desk Associate Customer Service Support Customer Service Support Social Media Management Social Media Management tasks Email, Chat, Phone communications skills Social Media Optimization Facebook Page and Instagram Manager English Proficiency Level C2 Content Creation Project Management Skills Post Scheduling Graphic Design Data Entry and Proofreading Web Design Web Development Order entry and Processing Entry Level HTML and CSS Skills Email and Calendar Management On Board Hauling LLC SEO Strategies Entry Level Email Marketing Skills Logistics and Trucking Business Website (July 2021) Transcription Content Creation Web Design and GoDaddy Web Development Project Design overall e-commerce website aesthetics and pages Building website using GoDaddy. Proficient Tools Canva SEO strategies Wix Adobe Photoshop Godaddy Adobe XD WordPress Adobe Premiere Rush Adobe Creative cloud Facebook Business Suite Facebook, Instagram, Twitter, Pinterest, Tiktok Hootsuite Grammarly Mailchimp Adparlor Bratty Decora Kawaii Ecommerce Store based in UK (April 2021) Visual Studio Code Design overall e-commerce website aesthetics and pages Microsoft Office Building website using Wix by client request. Outlook and Gmail SEO strategies One Drive, Google Drive, Dropbox Project Manager Calendly, Google Calendar Firstsource Solutions Ltd. SEOquake Asana, Trello, ClickUp Web Design and Wix Web Development Project OBS Studio Discord, Zoom, Skype, and Whatsapp February 2018-December 2018 Manage project reports and presentations. Create and send calendar meeting schedules. Clockify Follow up project activity updates through email and phone communication. Education Monitor project timeline. Bachelor of Science in information Technology - Graduated from a four years course at Laguna State Oversee activation process till completion. Customer Service Associate CONVERGYS May 2015-February 2016 Inbound Support for Billing and Top-up Polytechnic University. Phone Activation and Technical Support Freelancing Course Graduated training at January 2021 Filipino Virtual Academy for GVA tasks, Social Media Management, Web Design, Content Marketing, Lead Generation, Email Marketing and SEO Strategies. Contact Phone: - Email:-Website: avirtualproservices.wixsite.com/avirtualproserv Address: Muntinlupa City, Metro Manila Upselling Products and Services. Customer Service Specialist SYKES Asia Inc. August 2012-February 2015 Email Management and Support. Handle Customer Escalation request. Order Entry and process. Inbound, Outbound, and Chat Support Business Process Associate AMDATEX May 2011-August 2012 Process Real Estate Document Data Entry and Proofread Mortgage, Deeds Scan, upload documents to the system, and send copies to clients.