Carolyne Wambui Mwangi

Carolyne Wambui Mwangi Contact Information Email:- | Contacts: [-] Location: [Nairobi, Kenya] | LinkedIn: [ www.linkedin.com/in/carolyne-mwangi-] Profile Summary Detail-oriented and dependable Virtual Executive Assistant with over two years of experience delivering high-level administrative, customer service, and CRM support to executives and remote teams. Known for streamlining workflows, improving client satisfaction, and managing complex calendars and communications with precision. Thrive in dynamic, fast-paced environments where adaptability, discretion, and clear communication are key. Passionate about creating order out of chaos, maintaining strong client relationships, and driving operational efficiency across virtual teams. Core Competencies Calendar & Email Management CRM Management Lead Generation & Cold Calling Customer Support & Communication & Collaboration Administrative & Executive Assistance Appointment Scheduling & Travel Planning Social Media Management Project & Task Management (Asana, Notion) Data Entry & Digital File Organization Cross-functional Collaboration & Problem Solving Work Experience Customer Support Specialist | CRM Manager SwiftConnect Services | Mar 2024 – Dec 2024 Delivered timely and professional responses to customer inquiries across channels Handled lead generation, cold calling, and email outreach to prospective clients Maintained and updated customer records using CRM tools (HubSpot) Streamlined customer engagement workflows and improved response times Executive Virtual Assistant | Administrative Support Elite Business Solutions | Aug 2023 – Jan 2024 Provided calendar and travel management support for remote executives Performed document preparation, email handling, and CRM maintenance Resolved client queries via chat and email, ensuring seamless communication Improved internal file organization and increased overall task efficiency Education & Certification Virtual Assistant & Administrative Support Certification Alison | 2024 Postgraduate Diploma in Customs Administration Kenya School of Revenue Authority | 2024 BSc. in Information Technology Zetech University | 2020 – 2023 Tools & Platforms Communication: Zoom, Gmail, Slack Collaboration: Google Workspace, Microsoft Office CRM & PM: HubSpot, Trello, Asana, Notion Other Tools: Canva, Calendly, ClickUp, Dropbox, Monday.com