Carolyne Nganga

CAROLYNE MUGURE NG’ANG’A Senior Export Logistics Coordinator | Supply Chain Specialist CAREER PROFILE SUMMARY Dynamic logistics and supply chain professional with 8+ years’ experience in export operations, compliance, and stakeholder management. Skilled in ERP systems (SAP, Tally), shipment tracking, and cost optimization. Proven ability to manage end-to-end export processes, documentation, and international trade compliance. EDUCATION AND PROFESSIONAL BACKGROUND • Bachelor of Business Management (Purchasing and supplies management),Mount Kenya University- Second class Honors Upper Division. • KCSE, Naromoru Girls Secondary School- • KCPE, Elice Junior Academy-. KEY SKILLS AND COMPETENCIES ACQUIRED • Export Operations & Shipment Coordination • Documentation & Regulatory Compliance • Freight Forwarding & Customs Clearance • Cost Optimization & Budget Control • ERP Systems (SAP, Tally,SAGE),Google Sheets Analysis & Microsoft Office • Stakeholder & Client Relationship Management • Data Accuracy & Record Keeping • Communication & Stakeholder Engagement • Problem Solving & Analytical Thinking PROFESSIONAL EXPERIENCE Cosmos Limited-Pharmaceuticals Manufacturing Company Nov 2023 to Date Tender Officer and Export Assistant Executive Executive Key contributions • Managed end-to-end export operations ensuring timely delivery and compliance. • Prepared export documentation including invoices, packing lists, and certificates of origin. • Liaised with freight forwarders and logistics partners to optimize shipment schedules. • Coordinated end-to-end client order processing, ensuring 100% adherence to delivery timelines and quality standards. • Oversaw special project orders, including GOK-funded programs, aligning execution with KPIs and compliance protocols. • Maintained detailed records of client orders, export and Tender documentation to support strategic decision-making. • Enhanced ERP-based tracking systems to improve order visibility and client satisfaction. • Convert quotations into sales orders upon client confirmation to facilitate order fulfilment. CND Africa Limited-Wholesale and Distribution of Pharmaceutical Products Sep 2021 to Oct 2023 Sales Administration and Purchasing –in –charge Key contributions • Optimized the procurement process, reducing supplier lead times and enhancing inventory availability. • Conducted supplier performance evaluations, ensuring consistent quality and cost savings across purchasing operations. • Strengthened business operations by introducing stock monitoring systems, decreasing stock outs by 40%. • Negotiated contracts and purchase agreements, securing favorable terms that improved cost efficiency. Universal Corporation Limited- Pharmaceuticals Manufacturing Company February 2020 to August 2021 Sales and Administration Executive Key contributions • Enhanced corporate customer engagement, implementing structured credit control processes that minimized outstanding invoices by 35%. • Spearheaded sales reviews and analysis, leading to informed decision-making on pricing strategies and customer retention tactics. • Oversaw tender applications, successfully securing contracts with healthcare institutions. • Facilitated business expansion through strategic negotiations, strengthening market presence in key regions Universal Corporation Limited- Pharmaceuticals Manufacturing Company June 2019 to January 2020 Invoicing in charge Key contributions • Ensured accurate order entry and timely deliveries, resolving order discrepancies efficiently. Universal Corporation Limited- Pharmaceuticals Manufacturing Company Sep 2017-May 2019 Sales and Administration Supervisor Key contributions • Curving a lasting corporate image through marketing the company as a serious brand in the pharmaceutical industry • Aggressively introducing company brands in various institutions in Kenya • Payment collection follow up • Follow up on stock availability and update on stock outs • Credit control for company’s customers with key emphasis on corporate customers • Sales review and analysis • Ensuring the set margins are achieved Universal Corporation Limited- Pharmaceuticals Manufacturing Company Sep 2016-Aug 2017 Assistant Export Executive Key contributions • Coordinated international registrations and export documentation. • Negotiated orders and prepared Proforma Invoices (PFIs). • Monitored budgets and achieved cost efficiency in export processes • Optimized procurement processes reducing lead times and improving inventory availability. • Negotiated supplier contracts and managed tender applications for major healthcare institutions Systems and Tools • SAP | Tally ERP | Microsoft Office Suite CRM Platforms | Tender Portals: UNGM, PPRA, TenderSure,IFMIS,EGP. Professional Attributes • Meticulous and detail-oriented • Proactive and adaptable in fast-paced environments • Strong communicator and team collaborator • Strategic thinker with a client-focused mindset ACHIEVEMENTS • Optimized end-to-end export processes, reducing lead times and improving delivery reliability. • Maintained 100% compliance with international trade regulations and customs requirements. • Negotiated competitive freight rates, achieving significant cost reductions in shipping expenses. • Enhanced ERP-based tracking systems, improving order visibility and operational efficiency. • Built strong relationships with freight forwarders and regulatory agencies to ensure smooth cargo movement. • Developed advanced Google Sheets dashboards for export performance tracking and reporting. • Resolved shipment delays promptly, ensuring uninterrupted supply chain operations. • Introduced process improvements that reduced documentation errors by 30% and improve compliance. • Achieved measurable cost savings through strategic supplier negotiations and optimized logisticsplanning. • Successfully coordinated exports to multiple international markets, ensuring timely delivery and zero penalties. REFEREES Mr. Boniface Mudembei Tenders Executive National Pharmacy Limited Email:-Phone: - Ms Ruth Wandia Ndambuki Sales Executive Cosmos Limited Email:-,-Phone: - Mr. Robert Olale Sales Executive Microlabs Limited Email-Phone: -