Carolyne

I am a professional Swahili–English Interpreter and Customer Service Support Specialist with over 8 years of experience delivering accurate, empathetic, and culturally sensitive communication.

My work spans medical, customer service, and AI training projects, including experience with Jeenie, where I contributed to natural language data collection and conversational AI improvement. I bring a strong understanding of linguistic accuracy, data quality, and confidentiality requirements.

In addition, I have extensive experience using CRM systems such as Zendesk and Freshdesk, and I always strive to deliver outstanding client experiences with professionalism and care.

Passionate about bridging language gaps and supporting AI and human communication, I’m ready to collaborate with teams that value precision, empathy, and innovation.