CAROLYN
SALABAS
Lagunde Street Oslob, Cebu 6025,
Cebu Province, 6000, Oslob, Cebu
Province, 6025, Philippines-
VIRTUAL ASSISTANT/ BPO SUPERVISOR
ABOUT ME
With a decade of robust
experience in the call center
industry, I have honed my
exper se through a dynamic
career progression, star ng as a
call center agent and rising
through the ranks to become a
Quality Assurance Supervisor,
adept at leading high-performing
teams. My background is rich with
experience in telecommunica ons
and insurance campaigns, having
spent four years specializing in
services for industry giants such as
AT&T, Sprint, Tracfone, Net10, and
Boost Mobile, followed by a year
dedicated to insurance leaders
State Farm and AllState.
Addi onally, my skill set extends
to proac ve outreach, where I
have effec vely managed coldcalling ini a ves to assist pa ents
in filing claims, par cularly for
Zantac users. My versa lity is
further demonstrated by my
successful s nts in sales
campaigns with prominent ecommerce and home services
companies, Wayfair and
HomeAdvisor. My journey reflects
a relentless commitment to
excellence and a deep
understanding of customer
engagement and sales strategies.
-
WORK EXPERIENCE
PRIME BUILDERS
San Jose
Jan 2023 - Dec 2024
ISA/ COACH
• Delivered comprehensive training to new recruits, ensuring a
smooth transi on into the team a er a two-week
observa onal period.
• Excelled in lead genera on through strategic cold-calling,
securing homeowner consulta ons, and offering es mates for
various construc on services, including kitchen and bath
remodels, Accessory Dwelling Units (ADUs), and roofing
solu ons.
BLUE MOUND
ROOFING
Dallas
Feb 2023 - Dec 2023
RECRUITMENT/ADMIN/ISA
• Op mized the candidate screening workflow for a Roofing
Es mator role, efficiently execu ng ini al interviews to
shortlist prime candidates for client considera on.
• Enhanced client outreach by performing targeted cold calls to
commercial roofing enterprises, focusing on those requiring
contractor services for flat roofs on structures such as strip
malls, warehouses, schools, and shopping centers.
EXP REALTY
Marco Island
Jun 2021 - Dec 2022
ACQ. MANAGER
• Specialized in lead qualifica on and nurturing for high-profile
real estate agencies, including Keller Williams, EXP Realty, and
William Raveis clients.
• Expertly managed a diverse por olio of leads, focusing on
sellers, buyers, expired lis ngs, FSBOS, canceled lis ngs, and
absentee homeowners, with a strong emphasis on buyer leads.
• Successfully supported the sale of luxury condos and singlefamily homes by advancing leads from ini al cold outreach to
warm engagement, culmina ng in hot leads ready for client
closing.
• Proficient in u lizing top- er Real Estate CRMs such as Real
Geeks and Loy (Cinc), as well as AllBoston Area Homes, to
streamline client management and sales processes.
SKILLS
EMAIL MANAGEMENT
CUSTOMER SERVICE
LEADERSHIP SKILLS
COMMUNICATION
SALES
LANGUAGE
ENGLISH
PERSONAL DETAILS
Date of birth
03/02/1991
Na onality
Philippines
Marital status
Single
EDUCATION
CAPITOL
UNIVERSITY
Cagayan De Oro City
2012
BACHELOR OF SCIENCE
• Pursuing Bachelor of Science in Nursing, third-year standing.
