Carolyn Salabas | Freelancer Resume

CAROLYN SALABAS Lagunde Street Oslob, Cebu 6025, Cebu Province, 6000, Oslob, Cebu Province, 6025, Philippines- VIRTUAL ASSISTANT/ BPO SUPERVISOR ABOUT ME With a decade of robust experience in the call center industry, I have honed my exper se through a dynamic career progression, star ng as a call center agent and rising through the ranks to become a Quality Assurance Supervisor, adept at leading high-performing teams. My background is rich with experience in telecommunica ons and insurance campaigns, having spent four years specializing in services for industry giants such as AT&T, Sprint, Tracfone, Net10, and Boost Mobile, followed by a year dedicated to insurance leaders State Farm and AllState. Addi onally, my skill set extends to proac ve outreach, where I have eﬀec vely managed coldcalling ini a ves to assist pa ents in ﬁling claims, par cularly for Zantac users. My versa lity is further demonstrated by my successful s nts in sales campaigns with prominent ecommerce and home services companies, Wayfair and HomeAdvisor. My journey reﬂects a relentless commitment to excellence and a deep understanding of customer engagement and sales strategies. - WORK EXPERIENCE PRIME BUILDERS San Jose Jan 2023 - Dec 2024 ISA/ COACH • Delivered comprehensive training to new recruits, ensuring a smooth transi on into the team a er a two-week observa onal period. • Excelled in lead genera on through strategic cold-calling, securing homeowner consulta ons, and oﬀering es mates for various construc on services, including kitchen and bath remodels, Accessory Dwelling Units (ADUs), and rooﬁng solu ons. BLUE MOUND ROOFING Dallas Feb 2023 - Dec 2023 RECRUITMENT/ADMIN/ISA • Op mized the candidate screening workﬂow for a Rooﬁng Es mator role, eﬃciently execu ng ini al interviews to shortlist prime candidates for client considera on. • Enhanced client outreach by performing targeted cold calls to commercial rooﬁng enterprises, focusing on those requiring contractor services for ﬂat roofs on structures such as strip malls, warehouses, schools, and shopping centers. EXP REALTY Marco Island Jun 2021 - Dec 2022 ACQ. MANAGER • Specialized in lead qualiﬁca on and nurturing for high-proﬁle real estate agencies, including Keller Williams, EXP Realty, and William Raveis clients. • Expertly managed a diverse por olio of leads, focusing on sellers, buyers, expired lis ngs, FSBOS, canceled lis ngs, and absentee homeowners, with a strong emphasis on buyer leads. • Successfully supported the sale of luxury condos and singlefamily homes by advancing leads from ini al cold outreach to warm engagement, culmina ng in hot leads ready for client closing. • Proﬁcient in u lizing top- er Real Estate CRMs such as Real Geeks and Loy (Cinc), as well as AllBoston Area Homes, to streamline client management and sales processes. SKILLS EMAIL MANAGEMENT CUSTOMER SERVICE LEADERSHIP SKILLS COMMUNICATION SALES LANGUAGE ENGLISH PERSONAL DETAILS Date of birth 03/02/1991 Na onality Philippines Marital status Single EDUCATION CAPITOL UNIVERSITY Cagayan De Oro City 2012 BACHELOR OF SCIENCE • Pursuing Bachelor of Science in Nursing, third-year standing.