Carolyn David

Carolyn David --ca Extrovert who is found to be self-starter, dynamic, result oriented professional with successful track record in meeting and exceeding targets given by the organization. I believe in creating the difference that’s why in spite of doing different things, I have done them differently. Confident and versatile with proven ability to problem solving skills and swiftly identifies the root of any problem and develops an effective solution. Being exposed to Customer Service in multi-culture environment is my big advantage. I am highly team oriented and fast learner, dedicated to my work with excellent communication skill and smart working potential even under pressure. I am confident that my experiences in customer service and other fields are best qualification you may seek. 1. To obtain a position where I can use my full knowledge in my field of expertise. 2. To contribute and be part of the company’s mission and vision. Company: Sutherland Global Services, Microsoft Role: Technical Support Representative July 2013 - April 2014  • Provides technical support to users by researching and answering questions about operating systems and Office suite  • Improves system performance by identifying problems and recommending changes.  • Meeting customer needs by providing products and services Company: Eastwest BPO Incorporation Role: Sales Agent, E- commerce May 2015 – June 2017 • Receives calls and place orders for customers. • Answering or making calls to clients to learn about and address their needs, complaints or other issues with the products. • Responding efficiently and accurately to callers and ensuring that clients feel supported and valued. • Making sales or recommendations for products that may better suit the client. Company: iCON Training Centre, Doha Qatar June 2019 – April 2020 Role: Business Development Executive • Market courses through social media (I.e: facebook, whatsapp) or through referrals • Setting appointments and calling prospective customers • Demonstrating and presenting course information to clients • Maintaining professional and positive business relationships to clients to ensure future sales • Aiming to achieve monthly target Tertiary Education: Bachelor of Science in Pharmacy  Our Lady of Fatima University  San Fernando, Pampanga, Philippines Secondary Education: San Lorenzo Ruiz Center of Studies and Schools San Fernando, Pampanga, Philippines LANGUAGE KNOWN: English : written and spoken Filipino : written and spoken • Proficient use of Microsoft Office • Able to work for long hours and under pressure • Able to work on minimum resources available • Good Interpersonal Skills • Good Communication Skills • Computer Literate and Fast Learner • Fluent in speaking English Date of Birth: April 22, 1995 Age: 24 years old Civil Status: Single Height: 5’3 ft Weight: 50kg