Carolyn C Tedholm

Carolyn Chastain Tedholm Samples of Technical and Marketing Writing MetLink Customer Onboarding, Registration and Login System (2014) Site available to registered customers only Using system specs, site maps, customer journeys and task flow analysis, developed user assistance and UI prompts, microcopy and feature labels for online customer insurance systems. Express Scripts Corporate Citizenship Site (2012 – 2014) http://lab.express-scripts.com/about/corporate-citizenship/ JP Morgan ACCESS System Administrator Training (2012) Using system specs, site maps and developer interviews, developed content mapping schemes, user assistance and training scripts for the company’s international finance tracking and auditing system: SYNC with MyFord Touch Customer Service Website (Razorfish, 2010 – 11) More samples at https://owner.ford.com/how-tos/sync-technology/myford-touch/phone/how-toreverse-pair-your-phone.html MOYB US, Inc. (2002 – 2007) SaaS site available to licensed customers only Working collaboratively with developers and designers, developed and maintained content strategy and extensive HTML- and XML-based user assistance for business accounting and tax preparation software systems used in eight countries. Collaborated with business analysts, system developers and interface designers and consulted system and design specs. Developed HTML and XML code for content systems.