Caroline Wambui Njoroge

Experienced professional with over a decade of dedicated customer service expertise, combined with 2 years of specialized experience in risk and fraud management. Demonstrated ability to deliver exceptional customer experiences while effectively identifying and mitigating potential risks. Proven track record of maintaining high levels of customer satisfaction and resolving complex issues efficiently. Adept at utilizing analytical skills to proactively address challenges and ensure operational integrity. Seeking opportunities to leverage my extensive background in customer service and risk management to drive success in a dynamic and fast-paced environment.