Caroline Waithera

Caroline Waithera Nairobi, Kenya | - |-Professional Summary Highly organized and detail-oriented virtual assistant with 3+ years of experience providing comprehensive administrative, technical, and client-focused support. Proven ability to manage calendars, coordinate tasks, conduct research, and ensure timely project completion. Adept at building rapport with clients, anticipating their needs, and adapting to their preferences. Eager to contribute my skills and experience to Zirtual, delivering exceptional service and exceeding client expectations. Key Skills Administrative Support: Calendar Management: Scheduling appointments, managing events, coordinating meetings across time zones. Inbox Management: Organizing emails, filtering messages, drafting professional responses, managing multiple inboxes. Travel Arrangements: Booking flights, hotels, and transportation; managing itineraries and ensuring seamless travel experiences. Expense Reporting: Tracking expenses, preparing detailed reports, reconciling accounts, ensuring accuracy and compliance. Document Preparation: Creating presentations, spreadsheets, reports, and correspondence with meticulous attention to detail. Project Management & Organization: Task Management: Prioritizing tasks, tracking progress, meeting deadlines, utilizing project management tools (Trello, Asana). Project Coordination: Organizing resources, facilitating communication, ensuring project completion within scope and budget. Research & Information Gathering: Online Research: Conducting in-depth research on various topics using diverse online resources and databases. Data Collection & Analysis: Gathering and organizing data, identifying trends, preparing comprehensive reports and summaries. Communication & Interpersonal: Written Communication and verbal Communication. Client Relationship Management: Anticipating needs, exceeding expectations, proactively addressing concerns, building trust. Technology & Software Proficiency: Google Workspace: Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms, Meet. Microsoft Office Suite: Word, Excel, PowerPoint, Outlook. Communication Platforms: Slack, Zoom, Microsoft Teams. CRM Platforms: Salesforce, HubSpot, Zoho. Social Media Management: Hootsuite Other Tools: QuickBooks Online. Professional Experience Payroll & Bookkeeping Virtual Assistant | Saferworld Kenya (Remote – U.S.) | Jan 2024 – July 2024 Managed client accounts, ensuring timely and accurate processing of invoices and payments, leading to increased client satisfaction. Provided comprehensive administrative support, including scheduling appointments, managing calendars, coordinating travel arrangements, and preparing expense reports. Conducted research and prepared reports, providing information to support client decision-making. Proactively identified and resolved client issues, demonstrating strong problem-solving and communication skills. Utilized technology and software tools to streamline processes and enhance efficiency. Executive Assistant, Costa mesa, California - Provided comprehensive administrative support including calendar management, travel arrangements, and expense reporting. Managed projects resulting in improved efficiency, reduced costs. Utilized software/tools to streamline workflows and enhance productivity. Maintained consistent and proactive communication with clients/stakeholders, ensuring timely responses and clear updates. Managed email inboxes, and responded to emails within a timely manner. Accountant | Cross-Boundary Microfinance, Nairobi, Kenya | Nov 2022 – Nov 2023 Managed financial records and conducted reconciliations, ensuring data integrity and accuracy. Prepared and analyzed financial reports, providing insights to support management decisions. Communicated financial information clearly and concisely to clients with varying levels of financial literacy. Provided administrative support, including scheduling appointments and managing correspondence Education & Certifications Bachelor’s Degree in Accounting and Finance – KCA University, Nairobi, Kenya (2021) Certified Public Accountant (CPA) Parts 1, 2, 3 – Vision Institute of Professional Studies Diploma in Project Management – ALISON (Ongoing, Sept 2024 – Present) Certificate in Leadership Management – NPN The Legacy Church (2024) Community Involvement Head of Care Ministry | The Legacy Church, Nairobi, Kenya | Oct 2022 – Present References