Caroline Stacey Wangari

FEBRUARY 2024 Caroline Stacey Wangari Curriculum Vitae Caroline Stacey Wangari -, Nairobi County- Objectives Dedicated and customer-focused professional with a passion for delivering exceptional service. Seeking a customer service role where I can utilize my strong communication skills and problem-solving abilities. I am a good communicator, dutiful and professional worker who works well with minimum supervision. I consider honesty and friendly demeanor to ensure customer satisfaction and contribute to the success of the team I recognize the value of both internal and external customer satisfaction in the success of any business. I am Poised and competent with demonstrated ability to easily transcend cultural differences, hence i thrive in deadline-driven environments. Experience Rock Hyrax Hotel Nakuru -front desk clerk February 2022- February 2024 As a front desk clerk, I am the first point of contact for guests, providing a warm and welcoming atmosphere. My duties include: > Greeting visitors and assisting with inquiries. > Answering Phones: I handle incoming calls, take messages, and direct calls to the appropriate person or depertment. Managing Reservations > Providing Customer Service and Maintaining Front Desk Area > > Handling Payments I excel in multitasking, ensuring the smooth flow of operations by managing check-ins and check-outs efficiently With strong communication skills, I effectively liaise between guests and other departments to meet their needs. I am adept at handling reservations, maintaining guest records, and providing information about hotel facilities and services,ensuring a positive guest experience, making their stay memorable and enjoyable. Intercontinental Hotel- Receptionist October 2018-January 2022 As a hotel receptionist, I am the first point of contact for guests, providing a warm and welcoming atmosphere. My responsibilities include; > Greeting visitors, answering phone calls, and assisting with inquiries > Maintain inventory of cleaning supplies and ensure that all supplies are stocked and available for use. > Report any maintenance issues or safety hazards to the appropriate department and follow up to ensure that they are resolved. I excel in multitasking, ensuring the smooth flow of operations by managing check-ins and check-outs efficiently. With strong communication skills, I effectively liaise between guests and other departments to meet their needs. I am adept at handling reservations, maintaining guest records, and providing information about hotel facilities and services. With a strong attention to detail, I ensure that guest requests and preferences are met to enhance their overall experience 1 Caroline Stacey Wangari -, Nairobi County-NNAK Hospice-Sales/Accounting and Customer Care November 2017 to July 2018 At NNAK Hospice I was tasked with inputting a variety of data into computer systems accurately and efficiently. ensure that every order was delivered to the most convenient agent as per the customer’s wishes. Here’s a My duties include: > verifying data and preparing materials for printing Sales Support: > Assist the sales team with order processing, invoicing, and customer inquiries. > Follow up with customers to ensure satisfaction and resolve any issues. > Maintain accurate records of sales transactions and update the sales database. Accounting: > Manage accounts receivable and accounts payable processes. > Prepare and process invoices, payments, and expense reports. > Reconcile financial discrepancies by collecting and analyzing account information. Customer Care: > Handle customer inquiries, complaints, and feedback in a professional manner. > Provide product information, pricing, and availability to customers. > Collaborate with other departments to ensure timely resolution of customer issues. Administrative Support: > Assist with administrative tasks such as filing, data entry, and report generation. > Coordinate with vendors and suppliers to ensure timely delivery of products and services. Requires attention to detail, good typing skills, and the ability to work with confidential information. Strong organizational skills and the ability to work under pressure to meet deadlines are essential Education Multimedia University Of Kenya 2016 to 2017 Diploma in Public Relations. Mahanaim International A1 German Language A1 French Language Blescohouse Girls High School 2010 to 2014 Kenya Certificate Of Secondary Education 2 Caroline Stacey Wangari -, Nairobi County- Skills > > > > > > > > > > > Trained on offering professional procurement service to clients and good public service. Able to analyze communication materials Skills in running promotions. Skills in public and customer service. Excellent writing, communication skills and public relations skills. Ability to work in and adapt to a challenging and demanding environment. Proficient in most computer applications. Fluent in English, German, French and Swahili (spoken and written) > Quick learner Good team player. Well-developed presentation skills. Ability to juggle various tasks. Referees Please feel free to contact the under-mentioned in regard to my competence, work ethic, per ormance and/or any other aspect with respect to me James Siza Webnet Technologies --Denis Muthami Director Nnak Hospice --Carey Obura Nutritionist PA at Lucy on Health - 5