Caroline Nunu

Caroline Nunu, HR Business Partner The Hague, 2566HE, The Netherlands, -,-, https://www.linkedin.com/in/caroline-g-nunu SUMMARY Dynamic HR Business Partner with over 10 years of experience in strategic HR roles across renowned organizations such as Arab Bank and Souq.com. Expertise includes aligning HR initiatives with business goals, optimizing recruitment processes, and conducting training needs assessments. Successfully set a business continuity plan during COVID-19 and led significant hiring events. Proven ability to enhance organizational efficiency and implement effective HR solutions, offering valuable insights to drive strategic HR functions. WORK EXPERIENCE Nov 2018 – Jul 2022 Manager/HR Business Partner, ARAB BANK Amman Served as a strategic HR Business Partner for key functions including Credit, Corporate, and Risk at the Head Office/Jordan, aligning HR initiatives with business objectives. Developed a comprehensive business continuity plan during the COVID-19 pandemic. Provided strategic support to senior management at Head Office/Jordan in achieving HR objectives. Conceptualised and implemented training programmes, workforce strategies, compensation plans, and performance metrics. Conducted rigorous training needs assessments to inform targeted development initiatives. Recommended competitive compensation structures to ensure market relevance and internal fairness for senior management. Executed workforce planning and optimisation in collaboration with HR colleagues. Contributed to the design of performance scorecards and aligned objectives with organisational standards. Addressed and resolved HR issues in a timely manner in partnership with relevant HR teams. Maintained organisational structures, job descriptions, and evaluations that are current and compliant with HR guidelines. Sept 2017 – Oct 2018 Manager/HR Business Partner, SOUQ.COM (A SUBSIDIARY OF Amman AMAZON) Aligned HR policies with Amazon's strategic direction and operational framework within the Middle East market. Partnered with line management to deliver expert HR consultancy and comprehensive support. Optimised the recruitment process in accordance with global benchmarks. Spearheaded the recruitment of technical service engineers and solution architects. Leveraged HR metrics and analytics to drive informed strategic decisions. Guided day-to-day HR operations with a focus on efficiency. Organised and led the inaugural Blitz hiring event across the Jordan office. May 2015 – May 2017 Training & Capability Manager, ERICSSON Jordan Managed end-to-end strategic competency identification and implementation of capability initiatives across the organisation. Oversaw coordination of certification and assessment processes for various job roles. Facilitated coordination of job role certifications. Streamlined competency assessments to enhance operational efficiency. Revamped the organisation's capability framework for improved workforce agility. Oct 2011 – Apr 2015 Talent Acquisition Specialist, ERICSSON Amman Streamlined talent acquisition strategies across NME, optimising recruitment and selection processes to enhance organisational efficiency. Sept 2008 – Sept 2011 HR Specialist, ERICSSON Managed daily HR tasks and operational activities. Oversaw HR operational duties and responsibilities. Delivered HR operational reports to senior management. Streamlined HR processes in line with global benchmarks. Amman Apr 2007 – Aug 2008 Junior HR Business Partner, ORANGE TELECOM GROUP Amman Jun 2006 – Mar 2007 Performance Appraisal & Policies Analyst, ORANGE TELECOM GROUP Amman EDUCATION Sept 2001 – Feb 2006 University of Jordan B.Sc., Industrial Engineering Amman, Jordan SKILLS Recruitment HR Budgeting Conflict Management Negotiations Cultural Sensitivity Manpower Planning Organizational Development Empathy Active Listening Emotional Intelligence LANGUAGES Arabic Dutch English