Caroline Njeri

Caroline Njeri Virtual Assistant - EDUCATION - Kenya PROFILE Highly organized and detail-oriented Virtual Assistant with over 2 Virtual assistant years of experience providing administrative support and customer Alison service to entrepreneurs, small businesses, and remote teams. Dec 2022 Proficient in managing calendars, email correspondence, data entry, and CRM platforms. Known for delivering responsive, client-focused Customer Support service, improving operational efficiency, and building long-term Alison client relationships. Seeking to bring my skills and reliability to a Dec 2022 SKILLS Calendar management Customer support Attention to details Email management File organization Task & project management Document creation & Data entry LANGUAGE English Swahili forward-thinking business. WORK EXPERIENCE Astrexsoftware Feb 2024-May 2025 Virtual Assistant Provided administrative support to multiple clients across various industries Managed scheduling, email inboxes, and organized files and digital systems Delivered professional customer service by responding to inquiries and resolving issues promptly Used Trello, ClickUp, and Slack to manage tasks and communicate with clients Maintained confidentiality and ensured data accuracy in reports and documentation Handled daily operations, including calendar coordination, travel planning, and file management Drafted professional correspondence and assisted with customer follow-up Reduced administrative delays by implementing more efficient workflow Brainverse technologies Jan 2023- Feb 2024 Customer support Provided timely and professional responses to customer inquiries via email and live chat ·Resolved client issues efficiently while maintaining a positive customer experience ·Maintained accurate customer records using CRM tools such as HubSpot and Zoho · Collaborated with internal teams to escalate and resolve technical or servicerelated concerns ·Improved response time and customer satisfaction by streamlining support workflows REFERENCES Available upon request