Caroline Ngina
$5/hr
β¨ Strategic Virtual Assistant helping businesses streamline, elevate, and scale with smart support.
ο»ΏCAROLINE N. NGINA
π§-| π -
π LinkedIn: www.linkedin.com/in/caroline-n-ngina
π Remote | Open to Global Opportunities
Professional Summary
Versatile Virtual Assistant & Recruiter | Driving Efficiency, Client Satisfaction & Business Growth
Dynamic, results-oriented professional with a proven record in customer support, sales coordination, CRM management, and high-level recruitment and administrative operations. Expert at streamlining workflows, managing client communications, and generating qualified leads to boost productivity and revenue. Tech-savvy and adaptable, with advanced skills in Microsoft Office, Google Workspace, and Zoho, consistently delivering excellence in fast-paced, remote, and client-focused environments.
Customer Service & Virtual Assistance Skills
β’ Customer Support (Phone, Email, Chat)
β’ Lead Generation & Prospect Follow-Up
β’ CRM Management (Zoho)
β’ Sales Coordination & Promotions Support
β’ Inventory Tracking & Data Reporting
β’ Appointment Scheduling & Calendar Management
β’ Document Processing & Compliance
β’ After-Sales Support & Client Retention
β’ Strong Written & Verbal Communication
Recruitment & Talent Acquisition Skills
β’ Remote & Global Talent Sourcing (EU, US, LATAM)
β’ Advanced Boolean & X-Ray Search Techniques
β’ Social Media & LinkedIn Recruiting
β’ High-Volume & Technical Hiring
β’ Interviewing & Candidate Evaluation
β’ Offer Negotiations & Onboarding Coordination
β’ Employer Branding & Talent Pipelining
β’ Proficient with LinkedIn Recruiter, indeed, and Boolean/X-Ray Searches
Tools & Technologies
β’ CRM/ATS: Teamtailor, ZohoRecruit, BreezyHR, PyjamaHR
β’ Operations & Collaboration: Slack, Google Workspace, Zoom, MS Teams
β’ Content & Tracking: Google Docs/Sheets, Asana, Trello, GitHub (basic),
β’ Familiar: ChatGPT, Notion, Linear (learning in progress)
β’ Basic Tech Knowledge: HTML, CSS, SQL
Professional Experience
Apr 2023 β Present
Remote Travel Agent | ASAP Tickets (US Market)
β’ Provide exceptional customer support to US-based clients for travel bookings and itinerary changes.
β’ Respond to inquiries via phone, email, and chat, delivering fast and accurate solutions.
β’ Process payments, prepare travel documents, and ensure compliance with airline policies.
β’ Manage booking records, coordinate schedules, and follow up to ensure customer satisfaction.
β’ Collaborate with internal teams to resolve complex travel issues efficiently.
Virtual & Administrative Support (Freelance) | Remote
β’ Manage email inboxes, calendars, and scheduling for global clients.
β’ Prepare reports, presentations, and business documents.
β’ Update CRM systems, track leads, and conduct online research.
β’ Assist with promotional activities and monitor campaign success metrics.
Global Recruiter (Remote) | EU, US & LATAM Markets
β’ Sourced IT professionals through LinkedIn Recruiter, Boolean/X-ray searches, and niche job boards.
β’ Screened and shortlisted candidates for technical roles across software development, infrastructure, and cybersecurity.
β’ Maintained strong client and candidate communication, securing repeat projects and long-term relationships.
Lead Recruiter/Coordinator | Candidzone HR Solutions | Qatar | Feb 2018 β Oct 2022
β’ Scheduled interviews and appointments, facilitated seamless onboarding, and coordinated recruitment events, supporting and achieving hiring timelines for priority roles.
β’ Created workflow efficiencies and optimized productivity tools, improving team output and reducing administrative turnaround time.
β’ Prepared and maintained accurate recruitment documents, reports, and data, ensuring 100% compliance with company policies and labor regulations.
Recruiter | People Dynamics | Qatar | Feb 2017 β Nov 2017
β’ Coordinated full-cycle recruitment support, including job posting, sourcing and screening, interview scheduling, candidate communication, and documentation, ensuring a smooth hiring process.
β’ Managed and updated ATS records with 100% accuracy, maintaining compliance with company policies and labor regulations.
β’ Sourced and shortlisted candidates via job boards, LinkedIn, and networking, contributing to faster placements across multiple industries.
β’ Streamlined resume screening, reducing time-to-hire for priority roles by improving shortlisting efficiency.
Recruitment Consultant | Doha International Consulting | Qatar | Nov 2013 β Oct 2016
β’ Managed client communications, job postings, and onboarding activities for new hires.
β’ Coordinated interview schedules and maintained smooth communication between candidates and hiring managers.
β’ Prepared and processed recruitment-related documentation with accuracy and compliance.
β’ Supported the hiring process from initial posting to candidate placement, ensuring timely role fulfillment.
Education
Associate Degree in Software Development (In Progress) β Brigham Young University β Idaho
Diploma in Business Management β OTHM Qualifications, UK (2021)
Certifications
β’ Certified Virtual Assistant β Robben Institute (2024)
β’ Virtual Assistant Program β ALX (2025)
β’ Workflow Specialist β Asana (2025)
β’ IT Customer Support β Cisco NetAcad (2025)
β’ Basics of Data Science β UniAthena (2025)
Languages & Availability
Languages: English (Fluent), Swahili (Native)
Availability: Immediate | Remote
