CAROLINE NJERI MUCHOKI
P.O. Box-, Nairobi. Mobile No:-Email:-PERSONAL INFORMATION
Date of Birth: 25th February 1991
Marital Status: Single
Nationality: Kenyan
Languages: English, Kiswahili and French
CAREER OBJECTIVE
To find a challenging position to meet my competencies, capabilities, skills, education
and experience. I am a determined, hard-working, self-motivated, reliable, enthusiastic
and well-organized lady with experience in sales and marketing, customer service,
training in planning, organizing and willing to work with others to achieve set objectives.
Core professional skills and competencies acquired:
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Proficient typing and transcription
Organizational and planning skills
Customer Service skills
Teamwork
Communication skills (Written and Verbal)
Data collection and management
Attention to detail
Problem-solving
Confidentiality
Reliability
Technical Skills:
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MS Word
Advanced MS Excel
Outlook
Access
Typing skills - 50wpm
Excellent spelling and grammar skills
Database management
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EMPLOYMENT HISTORY
Data Quality Analyst/ Database Adminstrator;
CloudFactory Kenya Limited (October 2018 - To date)
Duties and responsibilities:
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Create solutions for machine learning.
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Compile, sort and verify the accuracy of data before it is entered.
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Compare data with source documents, or re-enter data in verification format to
detect errors.
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Store completed documents in appropriate locations.
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Locate and correct data entry errors, or report them to supervisors.
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Maintain logs of activities and completed work.
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Select materials needed to complete work assignments.
Brand Ambassador ;
Samsung Limited /Safaricom retail centre Machakos (June 2017- November 2017)
Duties and responsibilities :
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Product consultation on Samsung mobile devices and Safaricom products.
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Achieve sales targets set.
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Ensure products are properly displayed and display area is clean and presentable.
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Setting up devices once the customers purchase them.
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Ensure there are significant inventory levels.
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Floor management by ensuring customers walking into the shop are cordially
welcomed and directed to the right counters for assistance.
Human Resources Assistant;
Ecos Consultants Limited (November 2014 - April 2017)
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Duties and Responsibilities:
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Assisting in coordination of the recruitment process and internship programs.
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Maintenance of accurate up to date staff records.
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Assisting in the implementation of Human Resources policies and procedures.
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Responding to staff /manager inquiries in a timely manner.
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Assembling new hire orientation binders.
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Efficient use of Human resources information systems to deliver Human Resources
services to the departments in the organisation in an organised professional manner.
Data Analyst – Bidco Account
Top Image Africa Limited (August 2014 -October 2014)
Duties and responsibilities :
⦁ Manage and analyze information to understand key industry trends and drivers of
performance.
⦁ Support and provide an important link between the sales team and the client.
⦁ Provision of benchmark reports for the client.
Shop attendant;
Lillian (December 2013-July 2014)
Duties and responsibilities :
⦁ Online marketing through social networking sites and online research to discover the
latest market trends.
⦁ Maintain cleanliness of the store.
⦁ Participate in everyday meetings and provide formal training if required and prepare
all weekly and monthly reports.
⦁ Administer all sales strategies for boutique and ensure accuracy and effectiveness of
all customer transactions and monitor all complaints and provide effective solutions.
⦁ Updating inventory levels and ensuring there's adequate inventory for smooth running
of the business.
⦁ Handling of petty cash to ensure there's no misuse.
⦁ Ensure quotations and invoices are prepared on time.
⦁ Gather feedback from clients so as to ensure the customers are happy and how to
further improve your services.
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Ensure effective filing system and maintenance of records.
Human Resources intern ;
NEMA. (August 2013-October 2013)
Duties and responsibilities
⦁ Directly assisting the Human Resources Manager with a wide range of projects
relating to HR compliance, recruiting, on-boarding/orientation, employee benefits,
and volunteer intern programs.
Products Consultant/customer care agent- Safaricom Retail Shops
Samsung Limited (April 2011-April 2013)
Product consultation on Samsung mobile devices
Duties and responsibilities:
⦁ Achieve sales target and Key Performance Indicators set.
⦁ Acquire comprehensive product knowledge on all SME products.
⦁ Closing sales and assist in product set up during opening.
⦁ Ensured all zones were being covered and the products displayed in proper
manner and all clean.
⦁ Prepared product/service reports by collecting and analyzing customer
information.
⦁ Attracted potential customers by answering product and service questions.
⦁ Suggested information about other products and services.
⦁ Resolved product/service problems by clarifying the customers’ complaints.
EDUCATION BACKGROUND
Kenyatta University - )
Pursued a Degree in Bachelor of Commerce
Major: Human Resources Management.
Alliance Française de Nairobi -)
Level 1&2 French
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Institute of Advanced Technology (IAT) (2009)
International Computer Driving License 1&2 (ICDL)
Naromoru Girls Secondary School -)
Kenya Certificate of Secondary Education (KCSE)
AWARDS AND HONORS
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Cloudfactory Kenya Limited - Team Lead Program ( Cohort 1)
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CloudFactory Kenya Limited - Team player award.
Safaricom Limited - Best in floor management award.
ACTIVITIES AND INTERESTS
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Watching documentaries, socializing, music and reading.
REFEREES
Please feel free to contact the under mentioned in regards to my competence, work
ethic,performance and any other aspect in respect to me;
1. Elizabeth Wangari,
Delivery Lead.
Cell:-
Email:-2. Salome Machua,
Deputy Director Enforcement, NEMA.
Cell:-.
Email:-5
3. Andrew Obwogo,
Retail Manager, Safaricom Machakos Shop.
Cell No-
Email:-
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