Caroline Louise Watts

Caroline Louise Watts https://www.linkedin.com/in/caroline-watts-/ c-- United States Citizen Software and systems: Enterprise: Oracle SIS and PeopleSoft Financial Aid, Oracle ERP, Pearson Chancery SMS, SharePoint Cloud: Amazon, Shopify, VeraCore Warehouse Management Solution, Basecamp, Slack, Teamwork, Monday, Workday, and Trello Other: MS Project, MS Visio, LucidChart, Workday, MS Access, SharePoint, SQL, PL/SQL, Google Docs, MS Office, Google Docs, Keynote, Numbers, Pages, Oracle, PeopleSoft, APIs, Data Process Flows, UML, LMS Systems, APIs, and Tableau Methods: PMBOK, PMP, WBS, Project Management, Program Management, Portfolio Management, Prince2, Waterfall, modified Agile, Kanban, Iterative, Project Finance & Control, SDLC, and Regulatory & Compliance Policies & Procedures, ITIL and ITSM, Business Process Optimization Project/Engagement Control: Budgeting, Forecast, Variance Analysis Summary: A professional with the ability to coordinate with SME’s, analysts, and stakeholders correlating ideas into measurable requirements mapping out impacts to process and manage cross-functional projects in both static and dynamic environments managing inter-dependencies. Identifies the impact on the end users based on decisions of stakeholders and technical staff and works with Change Managers to ensure successful implementation and process optimization of projects. Communicates via reports, data and visual components for stakeholders and technical team members. A sampling of projects included are: POS System ERP Integration, Financial ERP Interface, Data Conversion – Pension & Benefits, ERP Prep, Legacy systems deactivation prep, E-Commerce Retail, Student Information Systems (SIS), and Financial Aid & Scholarship System, Product Testing, and SA-ALC Base Realignment and Closure Experience Project Coordinator/Manager Collabera/Ascendion for Meta PSO New Products / PMO 06/06/2022 to 12/06/2022 Managed and coordinated projects for PSO New Products Shop Ads Program Communicated with technical and internal/external non-technical stakeholders across Operations, Marketing Science, Engineering, Sales, Finance, Legal, and external stakeholders Managed and supported alpha/beta tests, facilitate cross-functional efforts and analysis, internal/external stakeholders (modified Agile) Monitor and analyzed advertising budget to ensure seller/advertiser completion Quality Analysis of external AD campaigns reviews for catalog uploads and report mitigation steps Analyzed and diagramed process flows for business process optimization and end-to-end processing Internal Facebook/Meta Toolsets Project Manager / PMO (Business Systems Analysis) Mouthy Lion LLC, Remote12/2017 – 05/2022 Planned and implemented business operations for production editing and LMS start up Mind mapped structure for 360Arabic.com, produced charts and visual aids. Participated in LMS mockups preplanning and analysis utilizing mind maps, charts, and visual aids Edited 360Arabic e-book for publication on arabic360.com Management of physical asset equipment, asset management policies and documentation Management of digital assets and policies Developed project plans for cross-functional teams utilizing Monday and Teamwork Responsible for software integration plans Coordinated logistics for filming in the US and internationally Identified marketing funnel to develop solid relationships with stakeholders and vendors Managed project for company visual identity Coordinated legal and financial filings working with executives to maintain compliance Manage project budget spend PMO Program/Project Manager (Business/Systems Analyst) Corporels LLC, Remote 03/2017 – 07/2021 Researched, planned and implemented business operations for start up Managed customers and partners product support with technical and service issues Communicated goals, desired user experiences, and project requirements Developed and controlled project plans for IT- websites, APIs integrations, plug-ins, and dashboards for Shopify, Amazon, VeraCore, Zendesk, Quadro, et al. Managed data and process optimization between sites–Shopify & Amazon, & VeraCore Managed inventory, shipping, and logistics platforms for e-commerce sites Maintained inventory, budget, analyzed marketing, customers, multi-site sales Managed contracted marketing agencies and influencers, utilizing Workday, Monday, Slack, Trello, and Basecamp Planned and implemented closure process due to Covid19 Senior Business Analyst - Business Systems Applications and PMO Qatar Foundation, IT Directorate Doha, Qatar 02/2007 - 06/2009 In support of Business Systems Applications and PMO Teams -- Technical and non-Technical Interface Delivery, ITIL Delivery Project, KPIs Project, In-House Training Business Process Documentation and Workflow, IT Help Desk Application Key Response Plan Document, Education Division Portfolio: Chancery Student System, Qatar Academy Doha and Al Khor SIS Implementation, Education City (6 US Universities) Oracle PeopleSoft Financial Aid and Scholarship System, CRM Readiness Review, SharePoint PMO and Business Analyst Library Analyzed data conversions and identified errors in data conversion and data mapping Conducted planning sessions for PeopleSoft Financial Aid and Scholarship Module Planning, Design, System Design Phase, UAT Test Plans in both 1:1 and group sessions Gathered detailed business functional requirements, and reviews of GAP Analysis, functional design documents, and pilot reviews, report requirements and report design documents Ensured business process optimization, end-to-end processing with implementation in Waterfall, iterative, Prince2, and modified Agile approaches Analyzed data conversions and identified errors in data conversion and data mapping Responsible for software and ERP integrations and data integrity Conducted system test in preparation of User Acceptance Tests Led data transformation management team for legacy system to PeopleSoft application, integrations/API interfaces to Oracle Financials, and university portals and maintained regulatory and compliance initiatives for US Branch campuses documented data flow (data tables, mind maps) Designed and delivered training for HQ Staff on business process documentation – mind maps, project plans, business requirement documents Chancery SIS end-to-end implementations as business analyst/junior project manager Preplanning for LMS prep for AP/IB programs for upper grades Developed and conducted pilot test scripts Trained end-users on development of user acceptance test scripts and documentation of test results Assisted in implementation of ITIL v3.0 for QF Information Technology Department ensuring documentation within the selected ITSM system Conducted reviews of technical responses to Request for Proposals for multiple implementations including CRM Audited and documented Help Desk Key Response, identifying all system applications supported by QF IT Help Desk, server designations, personnel identified for first, second and expert response responsibilities and documented via MS Office and MS Visio Consultant/Team Lead (Systems Business Analyst) Goodman Networks, Frisco, Texas 09/2006 – 01/2007 PMO Legacy System Decommission Project, Network Usage and IT Department Policies Planned and managed team preparing resolution and mitigation plan of critical issues in legacy system programming in keeping with regulatory and compliance achieving data certification Responsible for application and module integrations Planned, drafted, and coordinated IT Department Policy, Network, Asset Management, and User Policy Strategy & PMO Analyst Zale Corp/Insight Global, Irving, Texas 09/2005 – 08/2006 Strategic and PMO Methodology Re-engineering, SAP Project Management Methodology review, PMO program analysis and review, Zale Corp Global Market Strategy Research Conducted strategic research and assisted in re-engineering and documentation of Zale Program Management Methodology in accordance with Project Management Institute Software Development Life Cycle, Software Engineering Institute, Sarbanes Oxley 404, and Accounting Institute of Certified Public Accountancy's Statement of Position (SOP) 98-1 Regulatory & Compliance inclusive of flowcharts with MS Visio Business process and project management optimization for successful end-to-end processing and implementation Responsible for store system monitoring and POS feed success Analyzed the governance of internal processes and portfolio management across major systems across portfolio lines Monitored RAIDs, budgets, project schedules, reports on behalf of Program Managers Communication from 1st line to C-Level Transfer PMO guidelines, regulations, and compliance to technical and non-technical stakeholder Closure of PMO Directorate PMO Consultant/Team Lead (Systems Business Analyst) RCS, Inc., FedEx Kinko's, Dallas, Texas 05/2005 - 07/2005 FedEx Kinko’s POS Post M&A Project Provided analysis and re-engineered solution process to achieve 3- to 5-day reduction in POS feed failures utilizing SharePoint to coordinate retail hold reports, audit findings, remediation, and MS Visio dataflow mapping, mind maps, and RAID Forms Established timeline for identified errors across similarly effected POS systems. Facilitated and increased cross-functional teamwork efforts Presentations initiative, process, and achievements to C-Level Provided an iterative approach to solution implementing change management techniques Communication stakeholder management from 1st line to C-Level Sr. Project Coordinator/Analyst ADEA Solutions/Blockbuster, Dallas, Texas 09/2004 - 05/2005 Blockbuster “No More Late Fees” Project—Real Time Communication System – 5 Project Teams Achieved 9-month time savings, in reengineered IBM's Production Turnover Plan for hardware valued at $1.25M Identified 17 errors in “No More Late Fees” identified and documented in UML diagrams for development, test and production environments, design and system build documents in MS Visio Analyzed and coordinated 5 projects included in program, project plans, budget and resource costs, budget and project variance analysis Technical and nontechnical stakeholder communication from 1st line to C-Level Lead Computer User Specialist II/Consultant (Systems Analyst) UTPA, Edinburg, Texas 02/2003 - 07/2004 Active Directory, Desktop & Peripherals Project for Legacy to Oracle ERP, SIS, Service Level Agreement (SLA) for campus and Business Division IT support, Technical and nontechnical Stakeholder from 1st line to C-Level Co-authored Service Level Agreement for campus and division IT Support, achieved 15% reduction in user downtime, Identified standards for PC and Peripheral Architecture in terms of Active Directory and Oracle ERP and Oracle SMS Responsible for Active Directory Implementation for the Division of Business Affairs and Department of Human Resources and integration to Oracle ERP and SMS, and ITSM application Produced 5-Year PC and Peripheral Replacement Budget Plan Analyzed systems, business processes, coordinated and implemented recommendations for regulatory and corporate compliance requirements according to University of Texas System Audit Requirements Regulations and Compliance, MS Visio and MS Office Asset management documentation for the Department of Business Affairs and Human Resources and asset management policy and procedures Contractor, Business Analyst Contract, KCI, Inc., San Antonio, Texas 06/2002 - 08/2002 Freight Expense Contract Expense Analysis Data mined and analyzed contracted expenses (3-year period) and logistic contract charges Provided projected vs actual charges, leveraging a 35% reduction in shipping contract rates Provided procedures and formulae to monitor transportation expense reviews going forward Contractor, Business Analyst Contract, H-E-B Grocery, Corp., San Antonio, Texas 02/2002 - 04/2002 Human Resources, Pension and Retirement Data Conversion Analysis & Mitigation Analyzed and conversion data identifying items below in keeping with Pension & Benefits Regulatory & Compliance: employment benefit years not interfaced into the new system impact to employees and pensioners in USD whose records failed to convert correctly identified cost, penalties impact of errors in conversion significant error rate for contract cost reduction for the conversion project, and data for archive path. Responsible for the data conversion cleanup, ensuring the upload of all prior employees work durations Consultant HR Technology, (Business Systems Analyst) SBC Comm, Inc., San Antonio, Texas 02/2000 - 02/2002 Projects, PMO Analyst for SBC Human Resource Database Management, Corporate Data System Support, Achieved 55% weekly and 10% monthly man-hour reduction through automation of digital data activities. Analyzed and created report feeds for various levels of management to include executive branch for Human Resources, Financial, Legal and Real Estate information, Regulations & Compliance Documented digital data compliance requirements and activities, including design of database dictionary, stakeholder, and business program regulatory and compliance requirements Managed installation response for help desk’s East Coast to West Coast offices Coordinated security reviews for interoffice 3rd-party systems Oracle Home Integrations Monitored and granted data access and data analysis of an SBC Corporate Human Resource Database to include Human Resource, Financial, Legal, and Real Estate information Audited and analyzed outbound feed sites and system outbound feeds Provided system support and data support, EST through PST time zones for IT Department Responsible for internal 3rd party system connection support Sr. Program Coordinator/Analyst – San Antonio Practice / PMO KPMG, San Antonio, Texas 03/1998 - 01/2000 Kelly Air Force Base (AFB) San Antonio – Air Logistics Center (SA-ALC), Base Realignment and Closure (BRAC) Program Management Office (PMO) Conducted practice-wide audit of all engagements, current and prior ensuring compliance with Defense Finance Accounting Service (DFAS) and Defense Contract Administration Service (DCAS) in keeping with Government Funding and Contract Regulatory Compliance Guidelines Achieved $9K cost savings for Year 3 (16%) and Year 4 (10%) subcontract by streamlining schedule integration and business process optimization Analyzed 167+ projects in portfolio with Kelly BRAC project weekly/monthly audit, analysis, identify and mitigate risks in keeping with program timeline Created monthly presentations to Base Command and stakeholders on program’s status Trained and mentored base clients on MS Project, Project Management, and Programs Reviewed and analyzed project plans in both 1:1 and group planning sessions Sr. Project Coordinator, (Analyst) BAH, Inc., San Antonio, Texas 01/1997 - 03/1998 Defense Environmental Restoration 30+ Accounts (DERA) PMO, AFRIMS Conference - San Antonio, Texas 1997 Achieved $50K cost savings in managed vendor relationships, vendor contracts in keeping with GAAP, DFAS, DCAS regulatory and compliance policy and standards through optimization. Designed, analyzed, and maintained project plans and review of contract deliverables ensuring their completion within strategic guidelines for DERA accounts Implemented invoice review process in accordance with GAAP, DFAS, DCAS standards Managed consultant subcontracts under the purview of DERA practice across US sites for conference team meetings Co-managed AFRIMS Conference San Antonio, Texas 1997 for all Continental United States (CONUS) and outside of the Continental United States (OCONUS) sites Education BBA, Emphasis: Management Information Systems August 2005 University of the Incarnate Word Certifications/Professional Development Prince2 - Project Management Issuing authority: APM Group 06/08/2011 Edwel Project Management and Exam Prep – prepping for PMP Exam