Caroline Kinya

Caroline Kinya Muteithi Abu Dhabi- | - Objective Detail-oriented and highly organized Virtual Assistant with a proven track record of delivering exceptional administrative support and customer service. Experienced in managing diverse tasks, including scheduling, correspondence, data entry, and customer support. Adept at utilizing technology to streamline workflows and ensure efficient task execution. Committed to providing reliable and timely assistance to help businesses thrive. Experience Sensetime|SeaWorld Abu Dhabi 23/05/2023 - 29/12/2024 Customer Support Associate Engaged with customers to deliver an excellent sales experience and meet revenu targets. Provided personalized recommendations and assistance to customers to drive satisfaction and loyalty. Maintained accurate sales records and handled cash transactions with precision and integrity. Sensetime|Ferrari World Abu Dhabi 02/01/2025 - Present Customer Support Agent Collaborated with team members to streamline support processes and improve the guest experience. Assisted in managing ticketing systems, guest reservations, and special requests while maintaining accurate records. Provided exceptional customer support by addressing inquiries, resolving issues, and delivering high-quality service to guests in a fast-paced environment. Handled customer concerns efficiently, ensuring timely resolutions and maintaining a high customer satisfaction rate. Education Blaise Institute 2018 BSc. Computer Packages Skills 1. Virtual Communication Tools (Zoom, Slack, Microsoft Teams). 2. Data Entry and Record Management. 3. Graphic Designing 4. CRM Softwares (Zobo, Salesforce, Monday.com) 5. Google Workspace ( Docs, Sheets, Calendar, Drive) • Administrative Support • Calendar and Email Management • Data Entry and Documentation • Customer Service Excellence • Multitasking and Time Management • Communication and Interpersonal Skills • Problem-Solving Abilities • Confidentiality and Discretion • CRM and Office Software Proficiency • Remote Collaboration Tools (e.g., Zoom, Slack) Additional Information Fluent in English and Swahili. Strong Commitment to continuous learning and professional development. Available for remote and flexible work arrangements