Caroline Kimondo

CAROLINE KIMONDO VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER - |-| Nairobi PROFESSIONAL SUMMARY I am a highly dedicated and detail-oriented Virtual Assistant and Social Media Manager with expertise in administrative support, content creation, and digital engagement. Adept at multi-tasking, scheduling, and optimizing social media presence to drive brand awareness. Committed to providing exceptional support and ensuring seamless operations for businesses and entrepreneurs. PROFESSIONAL EXPERIENCE Sublime Remote | Virtual Assitant September 2023 - October 2024 Managed and organized a high-volume email inbox, responding to numerous inquiries daily, resulting in a high satisfaction rate. Scheduled meetings, managed calendars, and arranged travel itineraries to optimize productivity. Maintained confidentiality while handling sensitive information and communications. Provided customer service and support, ensuring clients received prompt and efficient assistance. Assisted with data entry and administrative support. Created reports and documents using Microsoft Office Suite and Google Workspace. January 2024 - present Freelance Social Media Manager Manage and grow social media accounts for businesses, increasing engagement and follower count. Create eye-catching graphics and content using Canva. Schedule posts, monitor analytics, and engage with audiences on platforms such as Facebook, Instagram, and Twitter. Develop content calendars to ensure consistent branding and messaging. Implement social media marketing strategies that improve brand visibility and client reach. TOOLS AND TECHNOLOGY PROFICIENCY Social Media: Hootsuite, Buffer, Meta Business Suite, Instagram Insights Project Management: Slack, Trello, Asana Administrative: Microsoft Office, Google Workspace, Calendly, Zoom Graphic design: Canva, Capcut SKILLS Social Media Strategy and Management Content Creation and Branding Community Engagement Time Management and Organization Email and Calendar Management Customer Service and Support Data Entry Confidentiality and Professionalism EDUCATION Social Media Management- Alison Virtual Assistant - Alison Customer Service - Alison Digital Marketing - Alison CRM - Alison Information Communication Technology - Cisco