Caroline Kamande

KAMANDE CAROLINE WANJIKU Phone: (- Email:-PROFFESSIONAL SUMMARY I am an enthusiastic, adaptable, and a customer-focused individual with a natural ability to communicate clearly and effectively. I am passionate about ensuring customer satisfaction and creating positive customer experiences. I bring a strong desire to learn, a proactive attitude, and a keen ability to quickly pick up new systems and processes. With a calm and patient demeanor, I am eager to contribute to team success, while developing my skills to meet and exceed customer expectations in a dynamic fast-paced environment. KEY SKILLS AND COMPETENCIES      Communication skills Active listening Problem solving skills Customer support and service Team collaboration PROFESSIONAL EXPERIENCE CCI KENYA October 2024 – Present: Call Centre Agent Duties and Responsibilities:     Managing high volume of calls an ensuring a professional and helpful experience. Providing product information and offering support to customers. Handling customer complaints and resolving customer’s issues. Identifying customer needs and oaring tailored solutions, leading to increased customer satisfaction.  Escalating issues that require higher-level intervention, and ensuring that all concerns are addressed promptly. CERTIFIED HOMES LIMITED November 2022– to June 2023: Property Strategist Duties and Responsibilities:  Selling projects to clients and representing the brand i.e asking questions to pinpoint the best offering and maintaining customer relationships.  Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.  Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company.  Participating in company meetings with sales managers and other sales reps. RAYTECH SOLUTIONS August 2021 – to May 2022: Sales Person Duties and Responsibilities:        Helping customers find the right product from the shop. Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon sales targets and outcomes within schedule Ordering requested stock for customers. Place orders or enquire from other stores the customer's desired item. Deliver in goods for shipment for different clients. Providing the customers with information about items. AGRICULTURAL FINANCE CORPORATION March 2021 – June 2021: Intern Duties and Responsibilities:        Participating in the Tender Opening and Evaluation process. Procuring goods and services for the organization. Inspecting and accepting of goods upon delivery. Sourcing for quotations from prequalified suppliers. Assisting in preparation of evaluation reports for tenders. Issuing of stationeries to internal user departments and other branches. Capturing data i.e. invoices and updating of stationery items in Financial Management System (FMS).  Raising LPO’s and filing copies as evidence.  Capturing new supplier’s database into the system.  Handling other office works as assigned by my supervisor. CMC MOTORS September 2019 – December 2019: Procurement Intern Duties and Responsibilities  Restocking office supplies to different departments.  Organized company’s files and created support system to decrease workload and increased productivity.  Completed clerical tasks such as filing, copying and distributing mails.  Answering incoming calls took down messages and provided required information.  Writing monthly reports as required by my supervisor.  Preparing LPO’s and filing as evidence.  Following up on suppliers to ensure that there are no delays and to pick up on problems in time. KENYA NATIONAL BUREAU OF STATISTICS August 2019: Enumerator Duties and Responsibilities  Enquire about a variety of specific information including a person’s name, age, religious preference, address and state of residency  Gather, record and encode information from a survey  Get in touch with individuals to be interviewed in their own home or office by mail, phone, or in person  Recognize and give an account of problems in obtaining data  Submit completed tasks to a supervisor and discuss developments daily  Review data gathered from an interview to check if they are complete and accurate  Help people in filling out the questionnaires  Find and record addresses and households EDUCATIONAL QUALIFICATIONS: Virtual Assistant, Ajira Digital Kenya: August, 2023- September, 2023 Content Writing, Ajira Digital Kenya: July, 2023- August, 2023 Diploma in Supply Chain Management, Kenya Technical Trainers College: 2017 – 2021 Kenya Certificate of Secondary Education (KCSE), Kigumo Girls High School: 2013 - 2016 Kenya Certificate of Primary Education (KCPE), Beran Saba Academy: 2005 – 2012 ADDITIONAL INFORMATION     Fluent in both English and Kiswahili Impressive communication and interpersonal skills Adaptability and flexibility Analytical and critical thinker