Caroline Ibai

Highly motivated and results-driven Senior Customer Service Representative with over 5 years of 

experience in dynamic, customer-centric environments. Proven expertise in managing high-

volume customer interactions across multiple platforms, leveraging CRM tools like Salesforce, 

Hub Spot, and Gorgias, and resolving issues effectively to enhance customer satisfaction and 

loyalty. Skilled in team management, process improvement, and bilingual communication in 

English (fluent English)