Caroline Dacer

 Caroline Soriao Dacer 5 Caimito Street, Zone 3 Dayangdang, Naga City 4400-- OBJECTIVE: With five years of experience in Customer Service Management and Registered Dietitian, with a Team Lead role of two years in International Markets through Business Process Outsourcing, I am desirous of utilizing best sales and customer service practices in your company with the role of Virtual Assistant. EDUCATIONAL BACKGROUND: Bachelor of Science in Nutrition and Dietetics UNIVERSIDAD DE STA ISABEL Elias Angeles St., Naga City June 2007 – March 2011 Has PASSED the Licensure Examination for Nutritionist – Dietitian Profession Regulation Commission, July 2011 Secondary Education COLEGIO DEL SANTISIMO ROSARIO Libmanan, Camarines Sur June 2003 – April 2007 (Service Awardee) Elementary Education SIPOCOT NORTH CENTRAL SCHOOL Sipocot, Camarines Sur June 1997 – April 2003 (Loyalty Awardee and Service Awardee) EXPERIENCE: Team Lead, Princess Cruises US Chat, Probe CX Philippines (Formerly Stellar Philippines Inc), Maharlika Highway, Concepcion Pequeña, Naga City, September 15, 2019 – January 2022 Subject Matter Expert, P&O Reservations, Probe CX Philippines (Formerly Stellar Philippines Inc), Maharlika Highway, Concepcion Pequeña, Naga City, March 15, 2018 – September 15, 2019 Consultant (Cruise Specialist), P&O Naga Reservations, Probe CX Philippines (Formerly Stellar Philippines Inc), Maharlika Highway, Concepcion Pequeña, Naga City, August 8, 2016 – March 15, 2018 Receptionist / CEG Support Ops Kickbacks (Support/Tier 2 Level), Intuit Quicken Account, Sutherland Global Services, IT Park, Capitol Complex, Cadlan, Pili, Camarines Sur, September 1, 2014 – March 31, 2016 Clinical Dietitian, St. John Hospital Inc., Panganiban Drive, Naga City, April 19, 2013 – May 13, 2014 Probationary Shift Manager, Bigg’s Diner Old Albay Branch, Cor. Ma. Clara, Legaspi City, Albay, May – November 2012 Management Trainee, Bigg’s Diner Inc. E. Fausto Drive, San Felipe, Naga City, February – May 2012 ACHIEVEMENTS/AWARDS TOP TEAM LEADER 4th Quarter of 2019 (October to December 2019), P&O Naga Site, Concepcion Grande, Naga City AGENT OF THE YEAR (2018) Overall Top Agent of 2018, P&O Naga, Concepcion Grande, Naga City 100% ATTENDANCE AWARDEE Consistently getting 100% attendance award on a monthly basis from 2016 until present TOP SME (Subject Matter Expert) Constantly getting Top SME award from 2018 until August 2019 REGISTERED DIETITIAN Has PASSED the Licensure Examination for Nutritionist – Dietitian Profession Regulation Commission, Manila, Philippines, July 2011 PROFESSIONAL PROFILE: With an excellent Sales and Customer Service experience With an Inbound, Outbound, Email and Chat experience. Motivated individual who always wanting to exceed both company and personal goals and expectations Articulate communicator who can speak and write using English language Computer – literate who knows how to use the Internet and Computer Programs such as Word, Power Point, Excel With exceptional interpersonal skills who can easily adapt in the working environment and working in teams With some extra-curricular skills such as playing musical instruments and dancing Can work independently who can handle reasonable amount of stress and pressure Willing to learn more and contribute to the growth and success of the corporation CHARACTER REFERENCES: JEFFERSON AFROILAN Operations Manager P&O Naga Reservations Team Probe CX Philippines (Formerly Stellar Philippines Inc) 3F ANR Bldg, Maharlika Highway, Concepcion Pequeña, Naga City - RAYMOND CHRISTOPHER GALLARDO Trainer – Princess US and AU Learning and Development Team Probe CX Philippines (Formerly Stellar Philippines Inc) 3F ANR Bldg, Maharlika Highway, Concepcion Pequeña, Naga City - JENNIFER ALARCON Team Lead Shared Services – Admin Probe CX Philippines (Formerly Stellar Philippines Inc) 3F ANR Bldg, Maharlika Highway, Concepcion Pequeña, Naga City -