Carolina Ruiz Morales

Carolina Ruiz Soledad, Atlántico / 083005 -- Philosopher and Humanist - Customer Service Representative PROFESSIONAL SUMMARY Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. SKILLS - Complaint resolution. - Creative problem solving. - Service standard compliance. Responsible educator with proven skills in teaching diverse subjects, including philosophy, arts and social studies. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. LANGUAGES Primary language: WORK HISTORY - Native speaker. Quantica Communications, Barranquilla Customer service representative 2022 - 12 / 2023 - 01 - Spanish: Advanced - Secondary language: - English: Near native C1. Provided primary customer support to internal and external customers. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Offered advice and assistance to customers, paying attention to special needs or wants. EDUCATION Universidad del Norte, Barranquilla Bachelor degree in Philosophy and Humanities 2017 - 01 / 2022 - 03 INTERESTS - Technology - Communications - Education