Carolina Ponciano

Administrative and operations professional with experience in virtual assistance, workforce management, real time operations, reporting, customer support, training coordination, documentation, and cross functional execution. Strong background in fast paced service environments that require accuracy, organization, sound judgment, and consistent follow through. Skilled in Microsoft 365, Google Workspace, Salesforce, Zendesk, Zoho CRM, HubSpot CRM, NICE Workforce Management, Genesys, Verint, IEX, Jira, Confluence, LMS platforms, and AI enabled content and productivity tools. Well positioned for Administrative Virtual Assistant, Operations Assistant, and Operations Manager opportunities.