Carolina Ortega Jaraba

CAROLINA ESPERANZA ORTEGA JARABA- - Calle 138 #58d-01, Colina Campestre, Suba, Bogotá www.linkedin.com/in/carolina-ortega-21a3742b0 PROFESSIONAL PROFILE Specialist in Occupational Health and Safety and Finance Professional with 8 years of experience leading strategic processes in Human Resources. Expert in organizational development, work climate, compensation, training, employee well-being, and labor regulations. Strong skills in leadership, critical thinking, conflict resolution, and decision-making. Results-oriented, people-focused, and committed to the holistic development of talent. Between 2023 and 2024, I completed an academic and cultural immersion in Australia, improving my English proficiency. PROFESSIONAL EXPERIENCE CRYSTAL CLEANING January 2024 – March 2025 (USA - Remote) • Head of People - Led remote HR operations, ensuring operational continuity and employee well-being. - Responsible for the full payroll cycle - Recruitment, hiring, and onboarding for both operational and administrative roles. -Reconcile bank and credit card statements (Quickbooks) - Maintained direct communication with clients to handle staffing requirements and resolve personnel issues. - Coordinated retention strategies and monitored HR operations remotely. Key Achievement: Reduced turnover by 35% through retention strategies and work climate improvements. MOVICH HOTELS December 2020 – June 2023 (Colombia) • Human Resources Manager - Managed end-to-end recruitment, hiring, and retention processes. - Oversaw compensation and benefits plans, disciplinary procedures, budgeting, and performance indicators. - Led onboarding, training, performance evaluations, and work climate programs. - Directed the national Occupational Health and Safety System (OHSS). - Handled temporary staff and resolved workplace conflicts. - Ensured compliance with audits and reporting. Key Achievements: - Ranked the hotel #1 in organizational climate among 7 hotels (2022). - Reduced payroll absenteeism costs by 70% through optimization strategies. ESCENARIOS DEPORTIVOS April 2017 – August 2020 (Colombia) • Human Resources Lead - Established HR procedures from the ground up. - Managed recruitment, hiring, compensation, and benefits. - Oversaw payroll, social security, and employee onboarding. - Designed and implemented the OHSS program in line with legal standards. - Developed training and employee well-being plans. - Managed external service providers. Key Achievement: Standardized all HR processes from scratch and successfully implemented the Occupational Health and Safety Program according to regulations. EDUCATION - Bachelor’s Degree in Finance and International Relations Universidad de la Costa, Barranquilla, 2016 - Diploma in Strategic Management Universidad de la Costa, Barranquilla, 2016 - Diploma in Human Talent Management Politécnico Gran Colombiano, Online, 2017 - Postgraduate Degree in Occupational Health and Safety Universidad de la Costa, Barranquilla, 2019 INTERNATIONAL TRAINING Intensive English Course – Language Immersion Sydney, Australia – June 2023 to December 2024 Level Achieved: B2+ (Certified) LANGUAGES - English: C1+ TECHNICAL SKILLS SAP • Cliquida • Microsoft 365 • Power BI • Tableau •Gusto •Quickbooks