CAROLINA M. ANTONIO
Email:-Skype: cm.antonio05
Facebook: carol.m.antonio05
Contact #: -
CAREER OBJECTIVE
Use my training and experience in customer service to help my employer achieve key
objectives.
QUALIFICATIONS
Work exceptionally with business associates and customers. Over 7 years experience in a
local and international business process industry, with more than a year of being a
supervisor with customer service excellence.
EMPLOYMENT RECORD
Teledirect Telecommerce Philippines
Customer Experience Specialist (Airbnb)
April -September 2018
Robinson Cyberscape Beta Ortigas Center Pasig City
Alta Resources
Customer Service Representative (Seasonal)
October 2017 - March 2018
Wynsum Corporate Center Ortigas Center Pasig City
Concentrix (formerly IBM Daksh)
Collections - Lloyds Bank
December 2013 – September 2014
Bldg. G UP Ayala Technohub Commonwealth Ave., Quezon City
Larventech Inc.
Online Associate - Auction Site
April 2012 – February 2013
11th flr Netcube Center 3rd Ave. cor. 30th St., Bonifacio Global City Taguig
Teletech Customer Care Management
Inbound Service Representative - Telstra
June 2011 – April 2012
5th Flr Ecoplaza Bldg. Pasong Tamo Extn. Makati City
Teleperformance Philippines
.
Customer Service Representative - AT&T Mobility
June 2010 – June 2011
4th Flr. Octagon Bldg. San Miguel Ave. Ortigas Center Pasig City
SKILLS, ABILITIES AND OTHER QUALIFICATIONS
Computer Literate. Proficient in MS office such as Word, Excel Powerpoint and Outlook
Above average written and verbal communication skills
Strong team management and leadership skills for inbound customer service account
Analytical problem solving capability
Able to work under pressure with minimum supervision
EDUCATIONAL ATTAINMENT
Philippine Normal University
Taft Ave., Ermita Manila
BS Psychology (2001 – 2004)
PERSONAL INFORMATION
Address :
Date of Birth :
Civil Status :
Nationality :
Religion :
228 Dakila St. Batasan Hills Quezon City
05 January 1984
Single
Filipino
Roman Catholic