Carole Faletti

Carole A. Faletti, PMP, MBA 69 Belleaire Dr. Palm Coast, FL 32137 |- |-LinkedIn Profile Summary Experienced program manager and business professional with over 20 years of experience. Successful at analyzing business methods and improving processes resulting in greater efficiency and productivity across the enterprise. Supply chain program manager for several national and global telecommunications companies utilizing reverse logistics, sparing programs, stage and configuration, redeployment services, asset management, and surplus resale and recycling management. Excellent business, organizational, project management, and technical abilities. Experience PROJECT MANAGER, CHANGE ASSURANCE AND PERFORMANCE |YELLOW FREIGHT |AUG. 2022 – PRESENT • • • • Led project team in rebranding of over 28,000 trucks, trailers, tractors and containers working closely with the decal vendor on ordering, distributing and installation. Communicated out of service tractors to area equipment managers to process repairs more efficiently and at less of an expense to get them back on the road faster. Created job aids and trained field services on appointment setting for customers, reporting of missed appointments, and validated tender codes used to advise of shipping and pickup status. Gathered failure information on destination deliveries and provided guidance to terminal managers to minimize such failures. Reduced destination service failures by over 60% in six weeks. PROGRAM MANAGER, SUPPLY CHAIN SOLUTIONS | MDSI, INC. | MARCH 2011-PRESENT Clients include AT&T Retail Migrations, Orange Business Services, Time Warner Cable, Charter Communications, Cox Communications, Verizon Wireless, NTT America, SunTrust, Wide Open West. • • • • • • • Led project team for retail network upgrades, circuit installations, and Public WIFI configurations for over 1800 stores across the United States. Managed vendor relations and technician scheduling, training, and work performance standards and expectations. Communicated configuration requirements for equipment with engineering and lab technicians for pre-configuration of equipment. Managed the technical decommissions and relocation of retail store network hardware and point of sale systems to a refurbishing warehouse for redeployment, creating a cost avoidance of over 2 million dollars annually for the client. Project Manager for a global supply chain telecommunications company. Managed the staging, configurations, sparing, and redeployment activities. Project Manager of large national cable provider. Implemented Nationwide Asset Lifecycle Management Program, managed reverse logistics and decommissions, and developed a Nationwide Sparing Program. Managed reverse logistics and consignment program, utilizing tools such as Monday.com and JIRA, for a National Wireless company reselling and recycling obsolete equipment resulting in proceeds of over $1.5 million per year. CORPORATE TRAINER/IT ADMINISTRATOR| MAY MANAGEMENT SERVICES | JULY 2010MARCH 2011 • • • Implemented corporate training seminars and courses for technology and human resource functions including desktop applications, productivity training, team building, coaching, and mentoring, and time management. Instituted a full day course of instruction on regional managers and the Board of Director’s for the property management industry. Systems Administrator for corporate network consisting of 5 locations throughout Northeast Florida. IT BUSINESS OPERATIONS AND TELECOMMUNICATIONS ADMINISTRATOR | DYNETECH CORPORATION |- • • • • • Implemented and managed asset management and inventory system for hardware and software and enforced proper inventory procedures. Analyzed and project managed implementation of new voice and web conferencing applications, as well as enterprise ticketing system. Managed and negotiated all IT contracts resulting in annual savings of over $400,000 per year. Led Project Management team for company relocation, including a “fork-lift” move of the Enterprise Data Center, installation of all voice and data circuits, and transfer of all telecommunication services. Managed and maintained telecommunications for 4 call center operation departments containing over 250 customer service, sales, and technical support phone queues. NEC 2400 PBX and Zeacom Q-Master product administration. TECHNOLOGY COORDINATOR | ORANGE COUNTY PUBLIC SCHOOLS |- ▪ ▪ ▪ ▪ Led cabling project and installed a school wide LAN consisting of 35 classrooms, 12 administrative offices, and computer lab and media center. Provided technical support for school-wide information technologies. Initiated computer-generated reading program improving school-wide reading scores on state mandated tests. Created the school’s first Intranet utilizing Microsoft Office SharePoint Services. Named employee of the year for the- school year. Education Keller Graduate School of Management Master’s in Business Administration – Concentration in Project Management 2017 Project Management Institute Project Management Professional, PMP, 2014, renewed in 2017 and 2020 2014 DeVry University Bachelor of Science in Technical Management Concentration in Human Resource Management 2006 DeVry Technical Institute Associate Degree in Telecommunications Management 1996 Page 2 Awards Cheers for Peers Award Dynetech Corporation 2007 Employee of the Year Award Orange County Public Schools 2003 Employee of the Quarter Alpha Technologies 1998 Page 3