Carola De La Rosa

 Carola de la Rosa Brisbane, Australia--Profile An enthusiastic and dedicated professional working in the Marketing and Customer Service sector. All my working experience has allowed me to establish knowledge on the brand objectives and the marketing and sales strategies. Moreover, developing the ability to professionally implement this understanding in critical problem-solving. Self-motivated with a proven background in achieving targets and meeting tight deadlines, performing well in a highly pressurized working environment. Professional experience International Student Advisor & Event Assistant September 2019 - Currently AussieYouToo – Brisbane, Australia Advise international students about ELICOS, VET and TAFE courses to study within Australia and helping them with the making-decision process. Assisting students since they decide to come to Australia with any enquiry, their first steps when they arrive to the city (opening the bank accounts, get the TFN and SIM Card, etc.) and giving them support during their stay in Australia. Event management for international students (sport activities, gatherings, day trips, etc.). Marketing and Communications Associate January 2018 - February 2019 Audiolís. Servicios de Formación – Malaga, Spain Supervise and participate in the production and maintenance of the content for the website and ensure its properly functioning. Keep up with customers and investors. Execute SEO, SEM and SMM strategies. Oversee the creation of brand, product and media campaigns. Internal communication (organizing events and actions for employees, writing company's newsletter, keeping the company's site up to date with interesting news, preparing the communications plan, media clipping) and external communication. Administration tasks Customer Service and Personal Banking La Caixa Bank - Malaga, Spain September 2017- December 2017 Account management - covers the opening of new and amendment of existing customer accounts as well as account status and confirmation. Currency Exchange. Transfer issue, transfer orders, check cashing, etc. Marketing, Communications and PR Intern February 2017 – May 2017 Política y Protocolo. Event Management and Marketing Consulting - Granada, Spain ● Event planning and organisation (expert panels, workshops, meetings, press briefings/breakfasts, high level conferences, discussions within partnering events) ● Communications strategy and marketing plan Marketing, Communications and Events Intern September 2016 – January 2017 Grupo PRISA - Madrid, Spain ● Internal communication: Content manager for company’s intranet, monitorization of websites audiences and reach (Omniture, Smartfocus, Kantar Media). ● Event planning, organization and follow-up reports (Shareholders meetings, Annual Corporate Meetings, the XVI Foro Iberoamérica,etc). ● Relations with suppliers. ● Assistance in Social Responsibility campaigns (Unicef, WWF, Teatro Real de Madrid). ● Liasing with Communication departments of companies within PRISA, suppliers, clients, IT Teams, Financial departments, directors and CEO assistants. ● Support of El Pais’ application to international journalism awards and conferences. Customer Service Department October 2015 - June 2016 Banco Popular - Madrid, Spain Listening to customer or client complaints or concerns and working to resolve their issues Communicating with clients and customers about their experiences with a financial product or service Taking or processing orders for a product or service Administration tasks Education and qualifications Master in Marketing and Event Management 2016 - 2017 University of Granada – Granada, Spain Communications - Bachelor Degree 2011 - 2016 Rey Juan Carlos University – Madrid, Spain Law - Bachelor Degree 2011 - 2016 Rey Juan Carlos University – Madrid, Spain Erasmus Program September 2014 – July 2015 Libera Università 'Maria Ss. Assunta'- Rome, Italy Skills Languages Spanish: mother tongue. English: Advanced level. Fluent written and spoken. Italian: Good written and spoken. Technical skills Operating System: Windows, Unix, Linux, Mac OSX. Microsoft Office. Zoho CRM, Mailchimp, Google Analytics, Shopify Volunteer experience Volunteered with a non-profit organization, called Meraki Projects, in Cape Town, South Africa. July 2018