Carol Torres

A. CAROL TORRES EDUCATION UHISPAM - Hispanoamerican University - Associates degree in Finance 2015-04 - 2018-08 WORK EXPERIENCE OBJECTIVE My purpose is to make life easier and more organized by being a reliable, resourceful, and trustworthy partner. CONTACT PHONE +1 - SITIO WEB: https://www.linkedin.com/ in/carol-torres-49ba93aa EMAIL:-LANGUAGES English Spanish SKILL  Detail-oriented and highly organized  Fast problem solver with analytical thinking  Sharp, proactive, and resourceful  Clear and effective communicator  Adaptable and efficient under pressure  Strong team player with self-motivation Company: Latin Outsourcing VIRTUAL RECEPTIONIST | MEDICAL INTERPRETER Feb 2024 – Present (Part-Time) Contact: Bernie Pakis – Supervisor | WhatsApp: -  Handled high-volume inbound calls fast and flawlessly.  Screened clients, managed calendars, and confirmed appointments under pressure.  Coordinated travel, managed emails, and processed documents with zero errors.  Interpreted live medical calls—delivered diagnoses and instructions with precision.  Ensured full understanding between patients and providers, even in emergencies.  Took charge of patient intake, hospital admissions, and discharge communications.  Turned chaos into clarity—quick answers, sharp communication, instant results. Company: A & S (Private Import-Export) Administrative Assistant (Jan 2000 – Dec 2023) Supervisor: Elle Togo | WhatsApp: -  Handled a high volume of inbound and outbound calls with clients, suppliers, and customs agents, ensuring fast, clear, and effective communication.  Scheduled appointments, maintained executive calendars, and coordinated travel logistics.  Managed import logistics and customs processes, tracking shipments and ensuring compliance with regulations.  Executed full bookkeeping: payroll processing, tax filings, general ledger reconciliation, and expense reporting.  Performed high-accuracy data entry and maintained up-to-date financial and inventory records.  Translated and transcribed business documents, emails, and reports (Spanish ↔ English).  Delegated staff tasks, supported executive operations, and ensured seamless daily workflows.  Collaborated with auditors and supported leadership on special projects and internal reporting. Company: IPADE (NGO) Administrative Assistant (May 1995 – Dec 2007) Supervisor: Elia Solis | WhatsApp: -  Managed a large volume of incoming calls from community leaders, partners, and program participants.  Scheduled appointments, coordinated travel, and maintained calendars for multiple departments.  Provided bookkeeping support: tracked expenses, organized budgets, and assisted with financial documentation.  Conducted accurate data entry, maintained program databases, and compiled reports.  Translated and transcribed training materials, reports, and official correspondence (Spanish ↔ English).  Planned workshops and meetings, prepared materials, and recorded detailed minutes.  Maintained discretion with sensitive information and ensured smooth communication across teams.  Used Google Workspace for efficient document, task, and time management. Technical & Software Proficiency  CRM Systems: Salesforce, HubSpot  Accounting Software: QuickBooks  Productivity Suites: Microsoft Office (Word, Excel, Outlook, PowerPoint)  Google Workspace: Docs, Sheets, Drive, Calendar, Forms  Communication Tools: Microsoft Teams, Zoom, WhatsApp, Gmail, Social Media platforms  Reliable high-speed internet and fully equipped remote workstation