Carol Sitali

Curriculum vitae Carol Sitali PERSONAL DETAILS Address: Carol Sitali, Freetown Road, parklands, Kitwe. Nationality: Zambian Date of Birth: 20/02/92 Mobile: - E-Mail:-PROFILE • Innovative and Result Oriented • Highly articulate, confident and persuasive Team Builder • Good cross- Cultural working Relations & Communication Skills. • Computer Skills (Including MS Word, Excel, PowerPoint, Microsoft Dynamics Navision). • Ability to work under pressure and commitment to quality performance. • Able to co-ordinate among fellow team members. • Possess a high level of cultural awareness & appreciation. • Highly focused, diligent & committed to excellence in all aspects of life. AREAS OF SKILL AND EXPERIENCE • Financial planning • Process Coordination • Customer Service • Petty cash handling • Loan Analysis • Monitoring and Evaluation • Performance Assessments • Research • Data entry • Confidentiality and Data Protection • Task Prioritization • Verbal and Written Communication • Appointment Coordination 1 • Analytical Skills • Problem Solving • Marketing EDUCATION • BA in Economics and Finance: Information and Communications University_ January 2017- June 2020. • Foundation in Accountancy: British council of Zambia: Management Information (MA1) Maintaining Financial Records (FA2) Accountant in Business (FAB) _ June 2011- December 2012. • O’ Level School Certificate: Namalundu high school, Kafue-gorge – January 2007 – November 2009. WORK EXPERIENCE 1. Store Administration controller: The Foschini Group- July 2023 to date Duties include: Assisting the Store manager with Stock take & store administration. • Monitor and analyse stock movement within the store. • Ensure compliance of all administration, systems and reporting procedures. • Extracting store report to analyse store turnover and stock performance. • understand and present information to Store manager. • Organise and maintain in store filing systems • Monitor and controller cash or transactional activities to ensure process is followed. • Uphold in store safety and security procedures. • Process Customer transactions via active retail system (POS). • Identifying Customer needs through professional engagement and communication. • Work within a team to meet sales target and implement store objectives. 2. Process Coordinator: Future Ventures Limited T/A Cheers Hypermarket - June 2023 to July 2023. Duties Included: • • • Acting as a liaison between project managers and other team members, to ensure that projects are moving along smoothly. Reviewing work orders to ensure that they have been completed correctly and offering feedback to the employee who performed the work. Monitoring budgets, timesheets, and work schedules to ensure that projects are completed on time. 2 • • Providing support for other staff members by answering questions about procedures or policies. Monitoring work quality to ensure that it meets company standards. 3. Administrative/ Marketing Assistant: Sikem Micro Finance- January 2023 to 30th April 2023 Duties included: • • • • General Office Management Assess customer needs, explore all options and introduce different types of loans Determine all applicable ratios and metrics and set up debt payment plans Drafting of Memorandum of Understanding and designed Loan receipts Forms and Loan Application forms • Evaluate credit worthiness by processing loan applications and documentation within specified limits Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process Justify decisions (approvals/rejections) and report on the Complete loan contracts Data entry into the company system for loan approval. Preparation of the Petty Cash Book Keeping and updating of financial records. Made sure office is clean and stock was available within the office for use In Charge of Calling and notifying defaulting Clients Marketing Scheduling of Appointments In Charge of Customer queries and managed the company social media platforms. • • • • • • • • • • 4. Intern Financial Planner: Chelstone Zonal Hospital-Lusaka: January 2022 to December 2022 Duties included: • Development and consolidation of health plans to guide service provision at the province. • Yearly Clinical grants departmental out put based budgets (OBB) and Public health grants budgets. • Managing financial operation in accordance with public health and clinical budget requirement. • Working closely with the planner to maintain day to day operations. • Maintaining facility documents and budgets, while managing sensitive data. 3 • Maintaining and balancing Action plans for 2022 for sub district one. • Utilize FAMS (financial accounting management systems) in order to ensure correct utilization of resources. • Updating of data in order to facilitate accessibility and flow of information. • Monitoring and evaluation of programs to facilitate appropriate interventions. • Performance Assessments. • Collecting, reviewing, and analyzing data from quality assessments and performance assessments. 5. Monitoring and evaluation Assistant (volunteer) under Center for Disease Control CDC/CoAg): Chelstone Zonal Hospital—14 May to october 2022. • Data Entry of Covid vaccinated patients for the Sub- District 1. • • Health Management Information Systems HA1 and HA2. Data entry • Receive and maintain clean data source documents from field. • COVID 19 Vaccination data entry • Day-to-Day Monitoring and Evaluation Activities • Observing and ensuring high-quality and timely inputs. 6. Research Assistant: BCHOD – NOVERBER 2014 Duties Include: • Interviewed household participants on water and sanitation challenges in peri urban areas using questionnaires. • Data entry 7. Polling assistant: Electro Commission of Zambia_ 2016 and 2021 General Elections. Duties Include: • Ushering, • Directing voters where to place ballot papers and • Counting casted ballots. 8. Transcribing OTHER SKILLS AND EXPERIENCE Spoken Languages: English, Nyanja and basic Korean. Hobbies: Reading, listening to music, reading novels, travelling, and chess. AFFILIATION A member of the Economics Association of Zambia (EAZ). 4 REFERENCES 1. Christabel Nkunika Supervisor Planning department- Chelstone Zonal Hospital 2. Mrs Sikombe Mwaka Manager- Sikem Microfinance Limited Plot 35227, Murex Shoppin Complex Alick Nkhata road. 3. Kafwariman Mutinta Process Coordinator Cheers Headquarters- Future Ventures- kafwarimanmutinta@gmail,com 4. Economics Association of Zambia-House Number 6232 Chanda Road 5