- Reply rate:
- 25.0%
- Availability:
- Hourly ($/hour)
- Age:
- 27 years old
- Location:
- Houston, Texas, United States
- Experience:
- 10 years
Jessica
SEVILLA
Experiencia
Feb 2019-May 2025
CSR • ROI Solutions
o
o
o
o
o
Provided front-line support for major campaigns including Chegg, Medicare
Benefits Hotline, and Kansas Rental Assistance.
Handled up to 80 calls per day, addressing inquiries, resolving complaints, and
escalating issues as needed.
Managed multiple channels simultaneously, including live chats (4–6 at a
time), email support, and inbound calls.
Maintained up-to-date knowledge of services and policies to deliver accurate
and helpful information.
Recognized for consistently delivering empathetic and professional service.
Feb 2019-Dec 2021
CSR • Pearl Interactive Network
Houston, Texas
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Supported outreach campaigns related to healthcare, COVID-19 vaccinations,
life insurance, and rental assistance.
Demonstrated a calm, courteous, and understanding demeanor in all customer
interactions.
Adapted to shifting priorities and new systems across multiple government
programs.
Jan 2015-Feb 2019
CSR and SM • Financial Education Jeremy
o
Dedicated and personable Customer
Service Representative with extensive
experience in high-volume, fast-paced
environments. Proven ability to foster
strong customer relationships,
resolve complex issues efficiently, and
support sales growth through
superior service. Bilingual in English
and Spanish, with excellent
communication, empathy, and
problem-solving skills.
o
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Led customer service efforts and contributed to sales strategies for a financial
education platform with a large online following.
Streamlined customer onboarding through detailed documentation of
interactions.
Balanced customer satisfaction with business goals, improving retention and
client engagement.
Educación
UNLV, Las Vegas, NV
o
Associates degree in Accounting
