Carol Pinili

Are you weary of dull🥱 and formal executive assistants or lackluster customer support? Look no further! 🌟😍

While I may not fit the mold of the traditional suit-and-tie executive assistant, rest assured that my competence surpasses expectations. Boasting over eight years of experience in the customer service industry, I possess the skills to handle even the most challenging customer inquiries and complaints, all delivered with a smile (and perhaps a touch of wit). But, don't just take my word for it—give me the opportunity to demonstrate how I can relieve you of the burdens and seamlessly maintain your business operations. Get in touch with me to discover more about how I can assist you and provide top-notch support.

Below is my List of Expertise:

🌟 Call handling: Experienced in inbound and outbound calls

🌟 Healthcare insurance: Knowledgeable about claims, benefits, codes, and services

🌟 Chat and email support: Skilled in providing customer support via chat and email

🌟 Customer satisfaction: Dedicated to ensuring customer satisfaction

🌟 Sales: Experienced in sales and able to assist customers with product or service inquiries

🌟 Shopify support: Skilled in providing customer support for Shopify-based businesses

🌟 LinkedIn prospecting/management: Experienced in using LinkedIn to identify leads and manage connections

🌟 Data gathering/entry: Proficient in gathering and entering data

🌟 Admin/virtual assistant: Skilled in performing a variety of administrative tasks

🌟 Outstanding customer care skills: Committed to delivering top-notch customer care

🌟 Organizational and management skills: Able to multitask and prioritize tasks effectively

🌟 Ability to read customers: Skilled in reading customer body language and verbal cues

🌟 Superior communication skills: Strong verbal and written communication skills

Tools I have Experienced with:

🌟 PipeDrive

🌟SalesNavigator

🌟SharpSpring

🌟Pitchbox

🌟ZOHO CRM

🌟Xero

🌟WordPress

🌟 Quickbook

🌟 Xero

🌟Proficiency in Microsoft Office and Google Docs/Sheets

🌟Shopify

🌟Salesforce

🌟Hubspot

🌟G-Suite

🌟LinkedIn

🌟Zoom

🌟 Kajabi

🌟Ontraport

🌟Zendesk

🌟Trello

🌟Asana

🌟Bitrix24

🌟Infusion Soft

🌟Dialpad

🌟Discord

🌟Intercom

🌟Magento

🌟Shipstation

🌟Olark

Get in touch to see how I can support your business.