Carol Mulyungi

CURRICULUM VITAE PERSONAL INFORMATION Name Carol Mwende Mulyungi Gender Female Marital Status Single th Date of Birth September 16 , 2001 Citizenship Kenyan Languages English, Kamba and Kiswahili. CONTACT INFORMATION Cell Phone - E-mail Address-CAREER OBJECTIVE To be a professional team player who fulfills her roles beyond prospect. To handle any responsibility assigned, with my capability of knowledge and to contribute towards effective and efficient realization of Organizational goals meanwhile nurturing personal and career growth. PROFILE OF SKILLS ● Customer service ● Managing a client’s calendar ● Scheduling ● Internet research ● Creating slides/presentations ● Project management ● Travel Research and Booking ● Creating travel itineraries ● Data entry and expense tracking ● Managing a client’s inbox ● Writing correspondence ● Stakeholder management ● Authoring effective surveys ● Communication & Interpersonal Skills: Strong ability to engage with stakeholders and facilitate productive dialogue. ● Customer Service: Experience in client handling, scheduling, and conflict resolution. ● ● Academic writing Community Engagement: Skilled in mobilization, empowerment, and stakeholder management. PERSONAL ATTRIBUTES ● Aggressive ● Hardworking ● Self-determined ● Reliable ● Goal oriented EDUCATIONAL BACKGROUND Alx AI career essentials from 2024 September 18- October 27 th th Alx virtual assistant course 2024 August 5 - 10 October This course really expanded my data entry skills. The University of Nairobi- th Bachelor of Arts in Anthropology “I graduated with a Second Class Upper Division degree, with an aggregate score of 64.77 points.” County Girls High school- Chuka 2016 -2019 Kenya Certificate of Secondary Education, Graduated with a B constant During my time at County girl’s high school, I held the position of school prefect, specifically for the computer lab. Kitinga Primary School 2006 – 2015 Kenya Certificate of Primary Education, Graduated with a B+ During my time in Kitinga Primary School, I held the position of school prefect as the School Speaker. OTHER QUALIFICATIONS April 2019: Certificate of Merit in Completion of Computer packages. 2025 : A volunteer at Kenya Red Cross society I am an academic writer with one and half years experience. WORK EXPERIENCE Valdatech Digital Hub October 2023-February 2025 As an experienced Administrative Virtual Assistant with almost two years I provided reliable support to businesses and individuals. I helped with tasks like email and calendar management, customer service, document organization, Travel planning and booking, scheduling meetings and more. I’m detail-oriented, organized, and committed to making my client’s workload lighter and their day more productive. Airtel Kenya: Customer Care June – September 2023 As a Customer Care representative at Airtel Kenya, I was committed to maintaining customer satisfaction with forward-thinking strategies. My role involved actively resolving customer needs and complaints, particularly in relation to the gadgets they purchased. Additionally, I also sold the company’s gadgets, which required a deep understanding of the products and strong sales skills. This role required strong problemsolving skills, a customer-focused approach, and effective sales techniques. Excellent Beauty Products Company: Social Media Specialist December 2019 – December 2020 As a social media specialist, my experience includes community management, where I actively engage with the audience, respond to inquiries, and manage the brand’s online reputation. I have collaborated with cross-functional teams to align social media efforts with broader marketing strategies and have managed paid social media advertising campaigns to enhance reach and conversion rates. REFERENCES Ephantus Mburu Former Supervisor Nairobi Metropolitan Services Tel:- Email:- LEAH MULYUNGI Assistant manager Excellent products Tel:- Email:-Owour Olungah Lecturer University of Nairobi Tel:- Email:-