Carol Martinez

Carolyn Dawn M. Martinez - l- Overview I have more than 10 years of experience working with multi-cultural companies. Administrative work and Account Management are my core competencies. I’ve held various posts and gained skill-sets necessary to perform multiple tasks with grace and efficiency. My wide range of experience gives potential employers the flexibility to put me in a broad range of demanding opportunities with the confidence that I will be able to perform, deliver professionally & effectively. Experience Jun 2013 – Oct 2020 Customer Service/Admin Support - UPWORK ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Oct 2006 – May 2013 Provided customer support to members inquiries & used various CRMs such as Podio, Zendesk, Zoho and the like. Accommodates inquiries & quotes requests. Handles daily VOIP phone calls (inbound & outbound). Provides live chat support including Skype conversations. Applies basic marketing and mandatory documentations. Arranges meetings/appointments with Enterprise Information Security Managers and Directors. Regularly communicating with the business development team to understand their requirements, concerns with security and to relay company related technology updates. Constantly working towards specific targets on a weekly and monthly basis in terms of the meeting arranged and attended through webinars. Account Manager – Branders.com ▪ ▪ ▪ ▪ Managed a portfolio of multiple companies for their marketing needs. Handled customer orders both inbound and outbound. Worked with multiple suppliers and handled customers queries and issues. Converted incoming call opportunities into sales. Jan 2006 – Oct 2008 English Teacher – Yale Academy (English School for Koreans) ▪ ▪ Apr 2004 – Jan 2006 Tele-sales Account Executive – ICT Philippines ▪ Jun 1995 – Mar 2004 Specifically assigned to cold call B2B and B2C campaigns for both HSBC USA Credit Card and Verizon Superpages Online Directory prospects. Insurance Agent – Philamlife Insurance Company ▪ Apr 1989 – Mar 2004 Conducted English as a Second Language to Korean students to improve proficiency in speaking English. Imparted knowledge and information related to course issues for students’ conversational skills enhancements. Sold Life & Non-life insurance packages to businesses and independent prospects. Store Manager – CCS Food Products ▪ ▪ ▪ Overseen the store’s day-to-day operations, which included staff management and supervision. Responsible for vendor management and procurement related to supplies & stocks monitoring and ordering. Responsible for daily sales collection and reporting. Education 1992 Saint Joseph’s College Quezon City AB Mass Communication Skills-Capabilities Computer Related Applications Capability in utilizing Windows applications & MS Office, keyboarding proficiency and manipulation of automated equipment Proficiency in Google Drive, Dropbox, Salesforce CRM, Zoho CRM, Vanillasoft CRM, Olark Live Chat Software, and Zendesk